Fact and Figures

EuropeВ’s NO 1 Customer service airline Every Month, Ryanair publishes its customer services statistics

DID YOU KNOW, RYANAIR...

  • Will carry 119m customers this year
  • Carries more international passengers than any other airline
  • Has an unblemished 31-year safety record
  • Has a fleet of 360 Boeing 737-800 aircraft
  • Operates in 33 countries
  • Operates from 200 airports
  • Has 86 bases across Europe and North Africa
  • Operates over 1,800 routes
  • Operates over 1,800 flights per day

HOW WAS December?

WE CARRIED OVER...
9m
Customers on
51.000
Flights, and had
84%
Of flights on time, with
1.38
Complaints per 1,000 pax.
0.66
Baggage complaints per 1,000 PAX
99%
OF complaints handled within 7 days
ON TIME
Ryanair operates over 600,000 flights a year and 90% of those flights arrived on time in the last 12 months. Ryanair also cancels fewer flights than any other airline.
AIRLINE PUNCTUALITY
Ryanair90%
Easyjet80%
Lufthansa84%
Air FranceDid not publish
BA78%
Aer Lingus82%
Iberia88%