84% of Flights On-Time In December

11 Jan 2017

Ryanair, Europe’s No 1 airline, today (11 Jan) released its December customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

 

  • 84% of over 51,000 flights in December arriving on-time (down slightly due to bad weather)
  • Less than 1.5 complaints per 1,000 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 9 million customers in December with 84% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

 

December 2015 2016
On-time flights 86% 84%
Complaints per 1,000 pax 1.30 1.38
Bag complaints per 1,000 pax 0.63 0.66
Complaints answered within 7 days 99% 99%

 

ENDS

 

For further information

please contact:           Robin Kiely                            Piaras Kelly

                                    Ryanair DAC                        Edelman Ireland

                                    Tel: +353-1-9451949            Tel: +353-1-6789 333

                                    press@ryanair.com               ryanair@edelman.com