91% Of Flights On-Time In February

07 Mar 2016

Ryanair, Europe’s favourite airline, today (7 Mar) released its February customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 91% of 42,000 flights in February arriving on-time
  • 1 complaint per 1,000 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 7.4m customers in February with 91% of our 42,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”

February

2015

2016

On-time flights

91%

91%

Complaints per 1,000 pax

0.61

1.1

Bag complaints per 1,000 pax

0.52

0.51

Complaints answered within 7 days

99%

99%