91% Of Flights On-Time In April

12 May 2016

Ryanair, Europe’s favourite airline, today (12 May) released its April customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 91% of over 57,000 flights in April arriving on-time
  • Less than 2 complaints per 1,000 customers
  • 1 bag complaint per 2,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 9.9m customers in April with 91% of our 57,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

April

2015

2016

On-time flights

90%

91%

Complaints per 1,000 pax

0.94

1.52

Bag complaints per 1,000 pax

0.48

0.50

Complaints answered within 7 days

99%

99%