89% Of Flights On-Time In May

08 Jun 2016

Ryanair, Europe’s favourite airline, today (8 June) released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 89% of over 60,000 flights in May arriving on-time (down slightly due to French ATC strikes and bad weather in Europe)
  • Less than 2 complaints per 1,000 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 10.6m customers in May with 89% of our 60,000 flights arriving on-time, despite repeated French ATC strikes and bad weather, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

May

2015

2016

On-time flights

92%

89%

Complaints per 1,000 pax

0.85

1.23

Bag complaints per 1,000 pax

0.50

0.53

Complaints answered within 7 days

99%

99%