Flights 81% On-Time In June

12 Jul 2016

Ryanair, Europe’s favourite airline, today (12 July) released its customer service statistics for June, a month which was affected by 7 days of ATC strikes, leading to the cancellation of over 400 flights, widespread disruptions and delays.

  • 81% of 60,000 flights in June arrived on-time (down from 91% in June 2015 due to ATC strikes)
  • Less than 1.5 complaints per 1,000 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

June

2015

2016

On-time flights

91%

81%

Complaints per 1,000 pax

0.60

1.41

Bag complaints per 1,000 pax

0.52

0.56

Complaints answered within 7 days

99%

99%


Ryanair’s Robin Kiely said:

“Ryanair carried 10.6m customers in June with 81% of our 60,000 flights arriving on-time, due to repeated and unjustified ATC strikes. We again call upon the European Commission to introduce four simple measures which would alleviate the impact of these frequent ATC strikes on Europe’s citizens as follows:

            1 - require French ATC unions to engage in binding arbitration instead of strikes

           2 - allow Europe’s other ATCs to operate overflights over France while their unions strike

          3 - protect French overflights (under minimum service obligations) during French ATC strikes

         4 - allow airlines to recover their EU 261 expenses from striking ATC providers

It’s time that the European Commission takes action to prevent these repeated ATC strikes from continuously disrupting the travel plans of millions of Europe’s citizens and their families.”