89% Of Customers Satisfied With The Flight Experience

10 Aug 2016

Ryanair, Europe’s favourite airline, today (4 Aug) released its ‘Rate My Flight’ statistics, which show that 89% of  surveyed customers were happy with their overall flight experience in June and July.

Over 8,800 UK and Irish customers used Ryanair’s ‘Rate My Flight’ function in the Ryanair app during the months of June and July, rating their overall experience, boarding, crew friendliness, service onboard and range of food and drink, from Very Good to OK to Poor.

Some 89% of respondents rated their overall trip ‘Very Good / OK’, recording similar ratings for boarding (86%), crew friendliness (97%), service onboard (96%) and range of food & drink (90%).

Category

Very good / OK

Very good

OK

Poor

Overall Experience

89%

53%

36%

11%

Boarding

86%

49%

37%

14%

Crew Friendliness

97%

63%

34%

 3%

Service onboard

96%

53%

43%

 4%

Range of Food & Drink

90%

31%

59%

 10%

Ryanair’s Robin Kiely said:

“Rate My Flight is the latest digital initiative launched under year 3 of our “Always Getting Better” customer experience improvement programme, which allows customers to provide real-time reviews on their flights via the Ryanair app. We welcome all customer feedback so that we can continue to improve all aspects of the Ryanair customer experience. Customers who want to rate their flight should download the Ryanair app, allow for push notifications, and will be sent the survey through the app upon landing.”