91% Of Flights On-Time In September

11 Oct 2016

Ryanair, Europe’s favourite airline, today (11 Oct) released its September customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  •          91% of over 60,000 flights in September arriving on-time  
  •          Less than 1.5 complaints per 1,000 customers
  •          Less than 1 bag complaint per 1,000 customers
  •          Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 10.8m customers in September with 91% of our 60,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

September

2015

2016

On-time flights

92%

91%

Complaints per 1,000 pax

0.71

1.32

Bag complaints per 1,000 pax

0.56

0.53

Complaints answered within 7 days

99%

99%