89% Of Ryanair Flights On-Time In October

14 Nov 2016

Ryanair, Europe’s favourite airline, today (14 Nov) released its October customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 89% of over 60,000 flights in October arriving on-time (down slightly due to bad weather)
  • Less than 1.5 complaints per 1,000 customers
  • Less than 1 bag complaint per 5,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 10.9m customers in October with 89% of our 60,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

October

2015

2016

On-time flights

92%

89%

Complaints per 1,000 pax

0.83

1.40

Bag complaints per 1,000 pax

0.53

0.20

Complaints answered within 7 days

99%

99%