Ryanair Welcomes German Court Ruling Ordering Edreams To Stop Unlawful & Anti-Consumer Practices

24 Nov 2016

Ryanair, Europe’s No.1 airline, today (24 Nov) welcomed the Regional Court of Hamburg’s (Landgericht Hamburg) ruling against the screenscraper website, eDreams, preventing unlawful and anti-consumer practices while mis-selling Ryanair flights on the German eDreams website.

The Court has ordered eDreams to display the final price of flights at the beginning of the booking process and to include all surcharges as levied by eDreams. Furthermore, the Court prohibited eDreams from charging excessive credit card fees and directed that it provide a payment option that does not incur a charge.

The Court ruled that eDreams “violated consumer protection law”, was “overcharging customers on payment fees”, which reiterated that eDreams cannot offer the best deals on Ryanair flights when it is levying an additional fee on top of the fares available on the Ryanair website.

This is the fifth Hamburg Court ruling against eDreams in the last three years. Ryanair has been engaged in a number of legal cases across Europe against screenscraper websites to prevent consumers from being subjected to extra charges and to ensure Ryanair has appropriate contact details to communicate with its customers.

Many of these websites continue to cause problems for Ryanair customers and/or fail/refuse to pass on vital information to both customers and Ryanair regarding issues such as flight changes, web check-in, special needs assistance and contact details, which has resulted in missed flights and repeated problems for customers.

Legal proceedings are continuing in the Irish High Court against both Google and eDreams in an effort to stop consumers being misled by the advertising of non-existent Ryanair fares on the eDreams website and Google search adverts, practices which are prohibited by Irish consumer legislation.

In March, the UK Advertising Standards Authority found that eDreams’ and Opodo’s advertising on Google was “misleading” consumers and breached the CAP code, while the UK CAA this month forced eDreams and Opodo to change their Google adword practices, website appearance and headline prices, following submissions by Ryanair.

Ryanair has no issue with OTAs who display Ryanair’s fares in a transparent manner, and urged all customers to book directly on the Ryanair.com website for the lowest fares and best customer care.

Ryanair’s Robin Kiely said:

“We welcome this Regional Court of Hamburg ruling preventing eDreams’ unlawful practices and anti-consumer behaviour. This is an important victory for consumers, particularly those who have been subjected to additional fees at the hands of screenscraper websites such as eDreams and we will continue to pursue these websites to prevent Europe’s consumers from being misled. It’s important to note that Ryanair has no commercial agreement whatsoever with eDreams, who continue to engage in unauthorised screenscraping and mis-selling of Ryanair’s low fares. We again urge customers to avoid eNightmares and book directly on the Ryanair.com website.”