90% Of Ryanair Flights On-Time In November

20 Dec 2016

Ryanair, Europe’s favourite airline, today (20 Dec) released its November customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 90% of almost 50,000 flights in November arriving on-time (down slightly due to bad weather)
  • Less than 1.5 complaints per 1,000 customers
  • Less than 1 bag complaint per 5,000 customers
  • Over 99% of all complaints answered within 7 days

 Ryanair’s Robin Kiely said:

“Ryanair carried 8.8 million customers in November with 90% of our 50,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

 

November

2015

2016

On-time flights

92%

90%

Complaints per 1,000 pax

1.25

1.49

Bag complaints per 1,000 pax

0.24

0.20

Complaints answered within 7 days

99%

99%

                        

ENDS

 For further information

please contact:           Robin Kiely                            Piaras Kelly

                                    Ryanair DAC                        Edelman Ireland

                                    Tel: +353-1-9451949            Tel: +353-1-6789 333

                                    press@ryanair.com               ryanair@edelman.com