90% Of Flights On-Time In August

13 Sep 2016

Ryanair, Europe’s favourite airline, today (13 Sep) released its August customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  •          90% of over 63,000 flights in August arriving on-time  
  •          Less than 1.5 complaints per 1,000 customers
  •          Less than 1 bag complaint per 1,000 customers
  •          Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 11.5m customers in August with 90% of our 63,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

August

2015

2016

On-time flights

90%

90%

Complaints per 1,000 pax

0.66

1.28

Bag complaints per 1,000 pax

0.66

0.64

Complaints answered within 7 days

99%

99%