91% Of Ryanair Flights On-Time In April

08 May 2017

Ryanair, Europe’s No 1 airline, today (8 May) released its April customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with: 

  • 91% of over 62,000 flights in April arriving on-time
  • Less than 1.5 complaints per 1,000 customers
  • 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 11.3 million customers in April with 91% of our 62,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.” 

April

2016

2017

On-time flights

90%

91%

Complaints per 1,000 pax

1.52

1.45

Bag complaints per 1,000 pax

0.50

0.56

Complaints answered within 7 days

99%

99%