Il 94% Dei Voli Ryanair È Arrivato In Orario A Marzo (Ad Eccezione Di Ritardi Atc – Controllo Del Traffico Aereo) L’88% Dei Clienti Ha Giudicato Il Proprio Volo ‘Eccellente/Molto Buono/Buono’

Oggi (4 Aprile) Ryanair ha reso note le statistiche del servizio clienti per il mese di Marzo, che mostrano che il servizio clienti offerto è primo in Europa in quanto:

  • Il 94% dei voli di Marzo è arrivato puntuale (82% a Marzo 2018) ad eccezione dei ritardi dovuti ai controllori di volo
  • 1% in più rispetto a Febbraio 2019
  • La puntualità è la più alta da Novembre 2017
  • La carenza di personale di gestione del traffico aereo ha causato ritardi su oltre 2.390 voli Ryanair (4%) a Marzo

 

Ryanair ha pubblicato anche i risultati relativi all’esperienza dei clienti “Rate My Flight” del mese di marzo, che dimostrano che l’88% degli oltre 100.000 passeggeri che ha risposto ha valutato il proprio volo come ‘Eccellente/Molto buono /Buono’, registrando alte valutazioni per la cortesia dell’equipaggio (92%), il servizio a bordo (90%), le procedure di imbarco (83%) e la scelta di cibo e bevande (82%).

 

Marzo – Rate My FlightEccellente/Molto buono/Buono
Esperienza complessiva88%
Cortesia dell’equipaggio92%
Servizio a bordo90%
Procedure di imbarco83%
Scelta di cibo e bevande82%

 

Kenny Jacobs di Ryanair ha affermato:

 

“Ryanair ha trasportato più di 10,9 milioni di passeggeri a Marzo con oltre il 94% dei nostri 59,800 voli arrivato in orario, mentre continuiamo a mantenere livelli massimi di puntualità nel settore, nonostante i continui tagli di personale ATC (Controllo del Traffico Aereo) in Francia, Germania e UK.

Siamo molto contenti che l’88% dei nostri passeggeri che ha svolto il sondaggio (oltre 100.000) abbia classificato il proprio volo Ryanair come ‘‘Eccellente/Molto buono /Buono’ utilizzando la funzionalità Rate My Flight di Ryanair, che ha permesso a tutti i passeggeri di fornire recensioni in tempo reale riguardo i loro voli attraverso l’app Ryanair e la mail. Riceviamo con entusiasmo questi feedback che ci spingono a cercare di migliorare sempre di più i servizi Ryanair per i nostri clienti.”

Ryanair Launches Munster Rugby Specials To Birmingham

Ryanair, Ireland’s No. 1 airline, today (3 April) launched special return flights for rugby fans travelling for Munster’s Champions Cup Semi-Final against Saracens on Saturday, April 20th.

Ryanair’s rugby specials will depart from Dublin, Shannon and Cork on 19th and 20th April and return from Birmingham on 20th and 21st April − ensuring the red army can cheer on Munster on the lowest fares.

These rugby specials are on sale now, so Munster fans should book today on www.ryanair.com to ensure they don’t miss out.

 

Ryanair’s Alejandra Ruiz said:

“We’ve launched special rugby flights for Munster v Saracens after huge demand. Our specials depart Dublin, Shannon and Cork on 19th and 20th April and return from Birmingham on 20th and 21st April. These rugby specials are on sale now, so Munster fans should beat the scrum and log on to www.ryanair.com today.”

 

Munster v Saracens: Saturday, April 20th 3.15pm
DATEROUTEDEPARTS
19 AprilCork – Birmingham 08.10 & 11.30
19 AprilShannon – Birmingham15.15 & 18.35
19 AprilDublin – Birmingham20.10 & 20.30
20 AprilCork – Birmingham 06.40
20 AprilDublin – Birmingham06.55 & 9.00
20 April Shannon – Birmingham10.00
20 AprilBirmingham – Cork20.00
20 AprilBirmingham – Shannon23.20
21 AprilBirmingham – Cork07.00 & 10.20
21 AprilBirmingham – Shannon14.05 & 17.20
21 AprilBirmingham – Dublin19.45 & 20.40

Ryanair Launches New Summer 2019 Inflight Range

Ryanair, Europe’s No.1 airline, today (2 Apr) launched its Summer 2019 inflight range which will feature brands such as Clinique, Sosu and Tan luxe.

Ryanair’s Runway Retail Boutique will offer a further 20% off on core fragrances, ensuring 75% cheaper prices than the high-street on Europe’s favourite branded products.

Ryanair has also added a range of skincare products and customers can now benefit from discounts on brands such as Kiehls, Clinique, Elizabeth Arden and Alpha H. Cosmetic holiday essentials including exciting must haves such as Tan Luxe self tanning drops, Sosu vacation lashes and Lipstick queen by Frog Price will also be available onboard.

Ryanair’s new and improved Getaway Café Menu also has new great additions for summer 2019 such as The Barilla Bolognese. Passengers can now have a meal deal for under 500cals with new ‘free from’ options this summer, including lactose free chocolate, sugar free soft drinks, alcohol free beer, or vegan options which will also be available with new-ins such as the meat free vegan lasagne or a wide range of vegan drinks and snacks that have the “PETA – approved vegan” logo. Ryanair has also been successful in reducing its range of products containing palm oil from 33% to 19% for April 1st 2019 and expects to reduce this further by another 4% by winter 2019.

To celebrate Ryanair is announcing plenty of onboard competitions for  passengers to get involved in, where they can win flight vouchers, holiday vouchers, trips to music festivals and more. Customers can find further details within the Ryanair Inflight magazine and follow #ryanairinflight for inspiration.

 

Aoife Greene Head of Retail at Ryanair says,

“We are so excited for our guests to enjoy our best range yet onboard their Ryanair flights this summer. Whether travelling for a sun holiday, a short city break or business we have plenty of options to meet their needs and help make each flight that bit more enjoyable. We have worked hard with our fantastic suppliers to deliver the best quality products and Ryanair has invested in deeper discounts on our perfume, cosmetics and gifting range as well as a wide range of meal deals delivering better value for our guests. We take our responsibilities to accommodate a wide range of dietary needs seriously and being able to do that while reducing our Palm Oil footprint, makes it even better “

 

Dr Carys Bennett, Vegan Corporate Projects Liaison PETA UK says,

“Ryanair’s spring in-flight menu takes dining at 30,000 feet to the next level with new vegan options – including lasagna topped with dairy-free cheese, a favourite that vegans and non-vegans alike will love. PETA applauds the airline for making it so easy for people to choose delicious animal-friendly options.”

Ryanair’s Dublin Summer 19 Schedule Takes Off

Ryanair, Ireland’s No 1 airline, today (1 Apr) celebrated the start of its new Dublin summer 2019 routes with 14 new routes: Bordeaux (2pw), Bournemouth (4pw), Bodrum (2pw), Cagliari (2pw), Dubrovnik (4pw) Gothenburg (2pw), Kyiv (2pw), London Southend (twice daily), Lourdes (2pw), Milan Malpensa (daily),Thessaloniki(2pw), Luxembourg(3pw), Frankfurt (12pw) and Split(4pw).  The Ryanair summer schedule from Dublin Airport totals 82 routes, delivering 14.1m customers p.a. as Ryanair grows its Dublin traffic by 6%.

 

Dublin consumers and visitors can now book their holidays as far out as March 2020, enjoying even lower fares and Ryanair’s 2019 customer care improvements, including:

 

  • Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €/£ 5 MyRyanair credit
  • Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
  • Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
  • Care Improvements – 48-hour free of charge grace period for changes to bookings
  • Environmental Improvements – carbon offset programme, environmental partnerships & plastic free in 5 years
  • New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
  • Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

 

To celebrate the start of these new routes, Ryanair has released seats for sale from just €14.99, for travel until the end of May, which must be booked by midnight Friday (5 Apr), only on the Ryanair.com website.

 

Ryanair’s Alejandra Ruiz said:

 “We’re pleased to officially start our brand new routes from Dublin including Bordeaux, Bournemouth, Gothenburg, Kyiv, London Southend and Milan Malpensa as part of our summer 2019 schedule. Ryanair’s Dublin customers can choose from a total of 82 routes from Dublin Airport this summer and enjoy our low fares and latest customer care improvements.

To celebrate, we are releasing seats for sale from just €14.99, for travel until the end of May, which are available for booking until midnight Friday (5 Apr). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

 

Welcoming Ryanair’s summer schedule Dublin Airport Managing Director Vincent Harrison said

“We are delighted to see Ryanair’s route network go from strength to strength at Dublin Airport. The variety of new routes and frequencies offers further choice and flexibility for passengers. We will work closely with Ryanair’s management team to promote and market these new services.”

Ryanair Opens London Southend Base 3 Aircraft, 14 Routes & 1m Customers

Ryanair, Europe’s No.1 airline, today (2 April) officially opened its new base at London Southend with 3 aircraft (an investment of $300m) and kicked off its summer 19 schedule with 14 new routes, including exciting new connections to Alicante, Corfu, Faro and Milan Bergamo, which will deliver over 1m customers p.a. and support 750 “on-site” jobs at London Southend Airport.

London consumers and visitors can now book their holidays as far out as March 2020, enjoying even lower fares and Ryanair’s 2019 customer care improvements, including:

 

  • Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €/£ 5 MyRyanair credit
  • Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
  • Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
  • Care Improvements – 48-hour free of charge grace period for changes to bookings
  • Environmental Improvements – carbon offset programme, environmental partnerships & plastic free in 5 years
  • New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
  • Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

 

To celebrate the start of these new routes, Ryanair has released seats for sale from just £12.99, for travel until the end of May, which must be booked by midnight Friday (5 Apr), only on the Ryanair.com website.

 

Ryanair’s Chiara Ravara said:

“We’re pleased to open our new London Southend base, with 3 based aircraft (an investment of $300m), and kick off 14 new routes, which will deliver 1m customers p.a. and support 750 jobs at London Southend Airport this year.

To celebrate, we are releasing seats for sale from just £12.99, for travel until the end of May, which are available for booking until midnight Friday (5 Apr). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

 

Glyn Jones, London Southend Airport said:

“We are delighted to welcome the first Ryanair flight to London Southend Airport today. Ryanair passengers can now fly to 14 new routes and enjoy a quick and easy airport with direct trains to London Liverpool Street in 51 minutes. 

“This is an exciting time for London Southend Airport. We welcomed 1.5million passengers last year. With the arrival of Ryanair, we will be welcoming over 2.5 million. We are growing fast. We believe we can maintain this momentum with more airlines recognising that we represent an attracting destination for growth in London.”

Ryanair’s First Flights From Kosice Take Off

Ryanair, Europe’s No.1 airline, today (2 Apr) celebrated its first ever Kosice flights, its second Slovakian airport, with the start of its new three-times weekly service to London Southend, as part of its Summer 2019 schedule, which will help deliver over 50,000 customers through Kosice airport this year.

Slovak consumers and visitors can now book their summer holidays to London Southend, enjoying even lower fares and Ryanair’s customer care improvements, including:

  • Lowest Fares -find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
  • Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
  • Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
  • Care Improvements – 48-hour free of charge grace period for changes to bookings
  • Environmental Improvements – carbon offset programme, environmental partnerships & plastic free in 5 years
  • New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
  • Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

To celebrate, Ryanair has released seats on this route for sale from just €12.99, for travel in April and May, which are only available for booking on the Ryanair.com website until midnight Friday (5 Apr).

Ryanair’s Denis Barabas said:

“Ryanair is pleased to officially launch our first ever Kosice route to London Southend, which will operate three times weekly as part of our Summer 2019 schedule.

To celebrate we are releasing seats on this route for sale from 12.99 for travel in April and May, which are available for booking until midnight Friday (5 Apr). Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

 

Michael Tmej, Chief executive officer and chairman of the board of Košice International Airport:

We are glad to play an important role in the development of Košice city and region and we are well aware of our responsibility in this aspect, being the door to the big, wide world on one side and the first impression for people from abroad visiting our beautiful city and region on the other side. With Ryanair, we have the seventh scheduled carrier at our airport, an impressive number for an airport of our size. We see the new route to London-Southend as te begining for a growing cooperation and hope for more destinations served from Košice in future. Currently, Ryanair serves a network in 37 countries, especially in Europe, but also in Africa and the Middle East. Mutual passengers are invited to check prices, conditions and also transfer options. For travellers to London, Southend airport offers attractive ground transport to London city centre.“

Ryanair’s First Liverpool To Copenhagen Flight Takes Off

Ryanair, Europe’s No. 1 airline, today (01 April) celebrated the first flight on its new twice weekly Liverpool service to Copenhagen. Ryanair’s Liverpool summer schedule includes 34 routes in total, with three new routes to Corfu, Paphos and Copenhagen.

To mark the start of this new Liverpool route and the official launch of the summer season, Ryanair has released seats from Liverpool to Copenhagen at prices starting from just £24.99, for travel in June, which are only available for booking on the Ryanair.com website until midnight Friday (5th April).

Ryanair’s Alejandra Ruiz said:

“We’re pleased to officially launch our new daily service from Liverpool to Copenhagen. To celebrate the start of this new route, we are releasing seats on sale from £24.99, for travel in June, which are only available for booking on the Ryanair.com website until midnight Friday (5th April). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com now and avoid missing out.”

 

Paul Winfield, Director of Aviation Development:

“We are delighted to be launching a new scheduled service from Copenhagen, allowing passengers from across the North West region to travel to the Danish capital from the region’s Faster Easier Friendlier Airport. Additionally, the new route provides passengers from Denmark to come to the third most visited city in the UK, according to the recent Trip Advisor Annual Travellers choice awards, as well as the wider North West region.”

Ryanair Inaugura Su Nueva Ruta Entre Reus Y La Ciudad Polaca De Gdansk

Madrid, 2 de abril de 2019. Ryanair, la primera aerolínea en Europa, ha celebrado este lunes el vuelo inaugural de su nueva ruta entre Reus y la ciudad polaca de Gdansk, que operará dos veces a la semana. De esta manera, el calendario de verano de Ryanair para Reus cuenta con un total de 13 rutas, incluyendo destinos como Bruselas Charleroi, Dublín, Eindhoven y Londres Stansted.

 

Los clientes de Ryanair en Reus ya pueden reservar sus vacaciones hasta marzo de 2020, disfrutando de tarifas incluso más económicas, así como de las últimas mejoras del programa de atención al cliente de la compañía, que incluye:

 

  • Tarifas más económicas: si un cliente encuentra una tarifa más baja en un periodo de 3 horas, se le reembolsará la diferencia más 5€ en su cuenta de My Ryanair.
  • Puntualidad: la compañía se compromete a mantener la tasa de puntualidad de sus vuelos en un 90% cada mes (excluyendo los retrasos causados por el control de tráfico aéreo). De no lograrlo, ofrecerá un 5% de descuento en las tarifas aéreas del mes siguiente.
  • Enfoque en Atención al Cliente: tramitación de reclamaciones EU261 en un máximo de 10 días gracias a un nuevo equipo especializado, atención disponible 24 horas 7 días a la semana, respuesta en un plazo de 2 minutos.
  • Mejoras en el servicio: período de gracia de 48 horas para poder realizar cambios en las reservas sin ningún cargo adicional.
  • Mejoras ambientales: gracias al Programa de compensación de la huella de carbono y la eliminación total de plásticos en sus operaciones en 5 años.
  • Nuevas opciones: los pasajeros frecuentes podrán adquirir una tarifa anual de 199€ para volar siempre con asientos gratuitos, fast-track y embarque prioritario.
  • Mejoras digitales: un nuevo buscador de tarifas, entradas para eventos deportivos, guías de viaje a medida y mejora de la aplicación móvil.

 

Alejandra Ruiz, de Ryanair, ha comentado:

Estamos encantados de inaugurar el calendario de verano de Reus con nuestra nueva ruta hacia la ciudad polaca de Gdansk, que ha empezado a operar este lunes y contará con dos vuelos semanales.

Para celebrar el inicio de esta nueva ruta, hemos lanzado una oferta de asientos desde tan sólo 14,99€ para viajar hasta finales de mayo desde Reus. Esta oferta estará disponible hasta la medianoche del jueves, 4 de abril, a través de la página web Ryanair.com”.