Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the French Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from France over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.
The French authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from France are suffering long passport control queues and, in some cases, missing their flights.
These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Laurent Nunez – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.
Ryanair’s Chief Operations Officer, Neal McMahon, said:
“It makes no sense that countries, like France, are continuing to implement the EU’s new Entry/Exit System (EES) when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from France were made suffer hour-long passport control queues.
Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”
Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the Polish Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from Poland over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.
The Polish authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from Poland are suffering long passport control queues and, in some cases, missing their flights.
These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Marcin Kierwiński – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.
Ryanair’s Chief Operations Officer, Neal McMahon, said:
“It makes no sense that countries, like Poland, are continuing to implement the EU’s new Entry/Exit System (EES) when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from Poland, particularly Kraków and Lublin, were made suffer hour-long passport control queues.
Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”
Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the Italian Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from Italy over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.
The Italian authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from Italy are suffering long passport control queues and, in some cases, missing their flights.
These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Matteo Piantedosi – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.
Ryanair’s Chief Operations Officer, Neal McMahon, said:
“It makes no sense that countries, like Italy, are continuing to implement the EU’s new System (EES)when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from Italy were made suffer hour-long passport control queues.
Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”
Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the Portuguese Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from Lisbon over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.
The Portuguese authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from Lisbon are suffering long passport control queues and, in some cases, missing their flights.
These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Luís Neves – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.
Ryanair’s Chief Operations Officer, Neal McMahon, said:
“It makes no sense that countries, like Portugal, are continuing to implement the EU’s new Entry/Exit System (EES) when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from Lisbon were made suffer hour-long passport control queues.
Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”
Ryanair, la aerolínea nº1 de Europa, ha reiterado hoy (viernes, 8 de mayo) su petición al Gobierno español para que suspenda la implantación del Sistema de Entradas y Salidas de la UE (EES, por sus siglas en inglés) hasta septiembre, que es cuando finaliza la temporada alta de verano, después de que los pasajeros que viajaron hacia/desde España durante el puente de mayo sufrieran colas evitables de hasta una hora en los controles de pasaportes.
Las autoridades españolas sabían desde hace más de tres años que el EES entraría plenamente en funcionamiento el 10 de abril de 2026 y, aun así, no han garantizado que haya personal suficiente, que los sistemas estén preparados ni que los puestos necesarios estén instalados y operativos. Como resultado, los pasajeros que viajan hacia/desde España están sufriendo largas colas en los controles de pasaportes y, en algunos casos, están perdiendo sus vuelos.
Estas colas excesivas en los controles de pasaportes no pueden prolongarse durante la temporada alta de verano. Ryanair ya ha escrito a los gobiernos de los 29 países incluidos en el EES, entre ellos, al ministro Grande-Marlaska, para instarles a suspender el sistema hasta septiembre, tal y como ha hecho Grecia, con el fin de gestionar las colas durante la temporada alta de verano y garantizar así unas operaciones aeroportuarias fluidas para los pasajeros.
Neal McMahon, Chief Operations Officer de Ryanair, ha declarado:
“No tiene sentido que países como España sigan adelante con la implantación del nuevo Sistema de Entradas y Salidas de la UE (EES) cuando claramente no están preparados para ello. Como consecuencia de esta implantación deficiente del sistema, los pasajeros se están viendo obligados a soportar colas excesivas en los controles de pasaportes y, en algunos casos, incluso están perdiendo sus vuelos. Solo durante este puente de mayo, los pasajeros que viajaban hacia/desde España sufrieron colas de hasta una hora en los controles de pasaportes.
El tiempo medio de vuelo de Ryanair es de aproximadamente 1 hora y 15 minutos, lo que significa que algunos pasajeros están pasando prácticamente el mismo tiempo esperando en el control de pasaportes que el que han pasado a bordo del vuelo que los llevó hasta allí. Es completamente inaceptable, especialmente cuando existe una solución rápida y sencilla ya prevista por la legislación de la UE —el Reglamento (UE) 2025/1534— para poner fin a estos tiempos de espera innecesarios: suspender el EES hasta septiembre, cuando haya remitido la temporada alta de viajes de verano, y permitir que los pasajeros disfruten de una experiencia más fluida en los aeropuertos durante sus vacaciones estivales”.
RIAFFERMANDO LA POLITICA DI TOLLERANZA ZERO DI RYANAIR NEI CONFRONTI DEI COMPORTAMENTI SCORRETTI DEI PASSEGGERI
Ryanair, la compagnia aerea n. 1 in Europa, oggi (venerdì 8 maggio) ha accolto con favore la decisione del Tribunale distrettuale di Warsaw-Modlin di condannare un passeggero indisciplinato che ha disturbato il volo FR2746 da Londra Stansted a Kaunas il 24 luglio 2024, costringendo oltre 180 passeggeri e 6 membri dell’equipaggio a deviare verso Warsaw-Modlin dopo che questo passeggero non aveva rispettato le istruzioni dell’equipaggio ed era diventato offensivo. Questo passeggero dirompente è stato dichiarato colpevole e ha ricevuto una sanzione di 17.000 PLN.
Ryanair si impegna a garantire che tutti i passeggeri e l’equipaggio viaggino in un ambiente confortevole e privo di stress, libero da inutili disagi causati da un numero esiguo di passeggeri indisciplinati. Ryanair ha una rigorosa politica di tolleranza zero nei confronti dei comportamenti scorretti dei passeggeri e continuerà ad agire per contrastare i comportamenti indisciplinati dei passeggeri a bordo degli aeromobili a beneficio della grande maggioranza dei passeggeri che non disturbano i voli.
Jade Kirwan di Ryanair ha dichiarato:
“Accogliamo con favore la decisione del Tribunale distrettuale di Warsaw-Modlin di condannare questo passeggero dirompente e imporre una sanzione di 17.000 PLN. Questa sentenza conferma chiaramente che tale comportamento è inaccettabile – espone passeggeri ed equipaggio a stress e disagi, generando al contempo significativi costi operativi per la compagnia aerea. Un chiaro esempio di ciò è stato il volo da Londra a Kaunas, che è stato costretto a deviare verso Warsaw-Modlin, richiedendo l’intervento della polizia e dei servizi della guardia di frontiera.
Questa condanna invia un chiaro segnale che le violazioni della condotta a bordo saranno applicate in modo coerente nell’ambito della politica di tolleranza zero di Ryanair per i passeggeri aggressivi. Riteniamo che ciò limiterà efficacemente incidenti simili in futuro e sosterrà la sicurezza e il comfort del viaggio sia per i passeggeri che per l’equipaggio.”
POTWIERDZENIE ZASADY „ZERO TOLERANCJI” DLA NIEWŁAŚCIWYCH ZACHOWAŃ PODCZAS LOTU
Ryanair, linia lotnicza nr 1 w Polsce i Europie, poinformowała dziś (piątek, 8 maja), że z zadowoleniem przyjmuje decyzję Sądu Rejonowego Warszawa‑Modlin o skazaniu agresywnego pasażera, który zakłócił rejs FR2746 z Londynu Stansted do Kowna w dniu 24 lipca 2024 r. z powodu niestosowania się do poleceń załogi oraz agresji słownej wobec personelu, samolot z ponad 180 pasażerami i 6 członkami załogi na pokładzie został przekierowany na lotnisko Warszawa‑Modlin. Sąd uznał pasażera za winnego i nałożył na niego karę w łącznej wysokości 17 000 PLN.
Ryanair dokłada wszelkich starań, aby wszyscy pasażerowie i członkowie załogi mogli podróżować w komfortowych
warunkach, bez niepotrzebnych zakłóceń powodowanych przez niesubordynowanych pasażerów. Ryanair stosuje rygorystyczną politykę „zero tolerancji” wobec niewłaściwego zachowania na pokładzie i będzie konsekwentnie podejmować działania przeciwko takim incydentom – z korzyścią dla większości pasażerów, którzy podróżują zgodnie z zasadami.
Michał Kaczmarzyk, CEO Buzz (Grupa Ryanair), powiedział:
„Z zadowoleniem przyjmujemy wyrok Sądu Rejonowego Warszawa‑Modlin, skazujący agresywnego pasażera i nakładający na niego karę 17 000 zł. Orzeczenie jasno potwierdza, że takie zachowania są niedopuszczalne – narażają pasażerów i załogę na stres oraz zakłócenia, a także generują istotne koszty operacyjne dla linii lotniczej. Przykładem był rejs z Londynu do Kowna, który musiał lądować w Warszawie-Modlin, wymagając interwencji policji i straży granicznej.
Wyrok ten to jasny sygnał, że naruszenia zasad będą konsekwentnie egzekwowane w ramach polityki ‘zero tolerancji dla agresywnych pasażerów’. Wierzymy, że będzie on skutecznie ograniczał podobne incydenty w przyszłości i wspierał bezpieczeństwo oraz komfort podroży.”