Punctuality

92
Of Ryanair flights arrived on time in July (excl. ATC)

Rate my trip

85
satisfaction rate in July 2019

Testimonials

Frequent flyer with Ryanair, FR3901
place pointer Edinburgh, United Kingdom

The plane was clean and tidy (looked quite new actually) and the team were very well dressed and well presented. Their shirts were white (not greyish) and tucked in, ladies makeup was lovely and professional.

My flight to Stansted - FR4976
place pointer Gdansk, Poland

In regards to the flight diversion of FR4976 from Stansted on the 29/12/2018, I would like to take this opportunity to thank the pilots for making safety the priority and also the way they communicated to the passengers what was occurring and why.

Thanks for finding my bag
place pointer London, United Kingdom

We travelled (with my wife and daughter) from London to Budapest on the 30th November 8.30AM from Stansted. We already left the building not even realising something is missing.

Thanks for your efficiency
place pointer London, United Kingdom

Many thanks for your prompt attention and efficiency in dealing with our compensation claim. For many years we have flown from Stansted to Biarritz and back again and have always been pleased with the service you provide.

Customer charter

Ryanair is committed to providing our customers with low fares, on-time flights and the best customer service, the key pillars of our Customer Care Charter.

Latest improvements

We are very pleased to announce some exciting Customer initiatives for 2019. Here’s some of what you can look forward to….

Price promise

Ryanair offers the lowest fares in Europe. We’re so confident in our low fares, that should you find a cheaper flight elsewhere, we promise to refund you the difference