About Us
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Customer Care Charter

- 90% of our flights on time
- Fewest cancellations
- If we cancel your flight you have instant options of refunds, re-book or re-route
- Customer care available 24/7
- All valid EU261 and baggage claims paid within 10 days
- Instant repsonses via social media, chat and phone
- Simple, user friendly website and app
- We provide our customers with clear and timely communications
- If something goes wrong we are here to help
- Maintaining our industry leading safety record
- Newest fleet in the industry
- Best trained safety professionals