customer care charter - infographic


We get you there on time

  • 90% of our flights on time
  • Fewest cancellations
  • If we cancel your flight you have instant options of refunds, re-book or re-route


Help when you need it

  • Customer care available 24/7
  • All valid EU261 and baggage claims paid within 10 days
  • Instant repsonses via social media, chat and phone
  • Simple, user friendly website and app
  • We provide our customers with clear and timely communications
  • If something goes wrong we are here to help


We always prioritise your safety

  • Maintaining our industry leading safety record
  • Newest fleet in the industry
  • Best trained safety professionals