Punctuality

deliver 90% target (excl. ATC) or 5% off following month’s air fares

Customer Care Charter

EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins

Environmental Improvements

carbon offset programme, environmental partnerships & plastic free in 5 years

Digital Improvements

new fare finder, sports tickets, bespoke travel guides and faster mobile experience

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