Our News

Our News

1 min read

82% Of Ryanair Flights On Time In April

Ryanair, Europe’s favourite airline, today (8 May) released its April 2018 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

– 82% of over 68,000 flights in April arriving on-time
– Just 2 complaints per 1,000 customers
– Less than 1 bag complaint per 1,000 customers
– Over 99% of all complaints answered within 7 days

Ryanair’s Kenny Jacobs said:

“Ryanair carried over 12 million customers in April with 82% of over 68,000 flights arriving on-time. This figure was adversely impacted by 4 days of unjustified French ATC strikes as well as a Eurocontrol ATC failure on 3 April.

With our expanding route network and additional enhancements, including those recently announced as part of our 2018 “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”

April 2017 2018
On-time flights 91% 82%
Complaints per 1,000 pax 1.45 2.73
Bag complaints per 1,000 pax 0.56 0.34
Complaints answered within 7 days 99% 99%

Related News

  • RYANAIR LAUNCHES PRAGUE – PAPHOS & KOSICE ROUTES

    Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.

    To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.

  • RYANAIR LAUNCHES PRAGUE – PAPHOS & KOSICE ROUTES

    Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.

    To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.