Ryanair today (6 Feb) released its January customer service statistics, which confirm that it delivers Europe’s No 1 customer service with:
- 90% of flights arriving on-time (excl. ATC related delays)
- ATC staff shortages delayed over 2,900 flights (5%)
|On-time flights (excl. ATC related delays)||91%||90%|
Ryanair also released its monthly ‘Rate My Flight’ customer experience score, which show that 92% of respondents in January rated their flight experience ‘Excellent/Very Good /Good’, recording high ratings for boarding (87%), crew friendliness (94%), onboard service (93%) and range of food & drink (82%).
|January – Rate My Flight||Excellent/Very Good /Good|
|Food & Drink Range||82%|
Ryanair’s Kenny Jacobs said:
“Ryanair carried over 10m guests in January with over 90% of our flights (excl. ATC) arriving on-time, as we continue to deliver industry leading punctuality, despite strikes by Italian Air Traffic Controllers and ATC staff shortages in France, Germany and the UK (which caused 5% of our delays).
These ongoing ATC staff shortages are unacceptable, and together with other airlines we call on Europe’s Governments and the EU Commission to take urgent action to put passengers’ needs before those of small but powerful ATC unions to prevent another summer of chaos, by ensuring that ATC providers are fully staffed and that overflights are not affected when national strikes take place.
We’re pleased that 92% of over 75,000 customers rated their Ryanair flight in January as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews on their flights via the Ryanair app. We welcome this feedback, which helps us to try harder to further improve the Ryanair service for customers.”