Our Customers
Our Customers
Our customer growth
Customer Satisfaction – May 2022
We recorded a solid CSAT score of 86% (+1pp versus April), despite ATC delays and ongoing lengthy airport security wait times (primarily in UK and Ireland – caused by temporary airport staff shortages), which are continuing to inconvenience some customers and lowering their satisfaction. Crew friendliness remains our strongest customer satisfaction score at 95%.
86%
CSAT Score
Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.
CSAT | |
---|---|
May 2022 | 86% |
April 2022 | 85% |
March 2022 | 91% |
February 2022 | 90% |
January 2022 | 91% |
December 2021 | 89% |
November 2021 | 89% |
October 2021 | 90% |
September 2021 | 90% |
August 2021 | 87% |
July 2021 | 90% |
June 2021 | 87% |
May 2021 | 89% |
April 2021 | 88% |
Customer Improvements
Our new online Customer Improvements make flying even easier.
Manage your entire trip with Self-Service Hub, Day of Travel Assistant and Wallet.
Don’t take our word for it


Barbara
“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”


Jose
“Good app, easy to use, all info required is easily accessible. I like it, well done.”


Serge
“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”