Our Customers
Our Customer Growth
Customer Satisfaction – July 2024
Ryanair reported a CSAT of 83%, as we flew a record 20.2m guests in July. Our friendly Crew and Inflight experience enjoy high ratings of over 90% passenger satisfaction.
83%
CSAT Score
Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.
CSAT | |
---|---|
July 2024 | 83% |
June 2024 | 84% |
May 2024 | 86% |
April 2024 | 88% |
March 2024 | 88% |
February 2024 | 89% |
January 2024 | 88% |
December 2023 | 85% |
November 2023 | 87% |
October 2023 | 86% |
September 2023 | 85% |
August 2023 | 84% |
July 2023 | 82% |
June 2023 | 84% |
May 2023 | 86% |
April 2023 | 85% |
March 2023 | 88% |
February 2023 | 90% |
January 2023 | 89% |
December 2022 | 87% |
November 2022 | 88% |
October 2022 | 83% |
September 2022 | 82% |
August 2022 | 82% |
July 2022 | 81% |
June 2022 | 79% |
May 2022 | 86% |
April 2022 | 85% |
March 2022 | 91% |
February 2022 | 90% |
January 2022 | 91% |
December 2021 | 89% |
November 2021 | 89% |
October 2021 | 90% |
September 2021 | 90% |
August 2021 | 87% |
July 2021 | 90% |
June 2021 | 87% |
May 2021 | 89% |
April 2021 | 88% |
Customer Improvements
Our new online Customer Improvements make flying even easier.
Manage your entire trip with Self-Service Hub, Day of Travel Assistant and Wallet.
Don’t take our word for it
Barbara
“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”
Jose
“Good app, easy to use, all info required is easily accessible. I like it, well done.”
Serge
“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”