Our Customers

Our Customer Growth

Customer Satisfaction – July 2024

Ryanair reported a CSAT of 83%, as we flew a record 20.2m guests in July. Our friendly Crew and Inflight experience enjoy high ratings of over 90% passenger satisfaction.


83%

CSAT Score

Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.

CSAT
July 202483%
June 202484%
May 202486%
April 2024 88%
March 2024 88%
February 2024 89%
January 202488%
December 2023 85%
November 2023 87%
October 2023 86%
September 202385%
August 2023 84%
July 202382%
June 2023 84%
May 202386%
April 202385%
March 202388%
February 202390%
January 202389%
December 202287%
November 202288%
October 202283%
September 202282%
August 202282%
July 202281%
June 202279%
May 202286%
April 202285%
March 202291%
February 202290%
January 202291%
December 202189%
November 202189%
October 202190%
September 202190%
August 202187%
July 202190%
June 202187%
May 202189%
April 202188%

Customer Improvements

Our new online Customer Improvements make flying even easier.

Manage your entire trip with Self-Service Hub, Day of Travel Assistant and Wallet.

Don’t take our word for it

Barbara

“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”

Jose

“Good app, easy to use, all info required is easily accessible. I like it, well done.”

Serge

“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”