Customer Satisfaction

Customer Satisfaction

Customer Satisfaction – July 2022

July CSAT scores jumped 2pts to 81% as Ryanair had its busiest month ever with 92,300 flights and 16.8m guests.  Shorter airport security wait times and fewer ATC delays improved our punctuality, driving higher customer satisfaction.  Inflight experience and crew friendliness scored highly as millions of guests headed off on their summer break with Ryanair. 


81%

CSAT Score

Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.

CSAT
July 202281%
June 202279%
May 202286%
April 202285%
March 202291%
February 202290%
January 202291%
December 202189%
November 202189%
October 202190%
September 202190%
August 202187%
July 202190%
June 202187%
May 202189%
April 202188%

Don’t take our word for it

Barbara

“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”

Jose

“Good app, easy to use, all info required is easily accessible. I like it, well done.”

Serge

“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”

Nikolett

“I like the app. It makes buying tickets easy, find flights quick and gives me notifications so I don’t forget to check in.”

Mary

“Ryanair are very reliable and their fares are reasonable. Thank you”

Avelina

“Flying with Ryanair for 5 years. Very happy with the airline.”