Customer Satisfaction
Customer Satisfaction
Customer Satisfaction – May 2022
We recorded a solid CSAT score of 86% (+1pp versus April), despite ATC delays and ongoing lengthy airport security wait times (primarily in UK and Ireland – caused by temporary airport staff shortages), which are continuing to inconvenience some customers and lowering their satisfaction. Crew friendliness remains our strongest customer satisfaction score at 95%.
86%
CSAT Score
Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.
| CSAT | |
|---|---|
| May 2022 | 86% |
| April 2022 | 85% |
| March 2022 | 91% |
| February 2022 | 90% |
| January 2022 | 91% |
| December 2021 | 89% |
| November 2021 | 89% |
| October 2021 | 90% |
| September 2021 | 90% |
| August 2021 | 87% |
| July 2021 | 90% |
| June 2021 | 87% |
| May 2021 | 89% |
| April 2021 | 88% |
Don’t take our word for it
Barbara
“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”
Jose
“Good app, easy to use, all info required is easily accessible. I like it, well done.”
Serge
“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”
Nikolett
“I like the app. It makes buying tickets easy, find flights quick and gives me notifications so I don’t forget to check in.”
Mary
“Ryanair are very reliable and their fares are reasonable. Thank you”
Avelina
“Flying with Ryanair for 5 years. Very happy with the airline.”