Customer Satisfaction

Customer Satisfaction

Customer Satisfaction – Oct 2022

We recorded another solid CSAT score this month at 83%, up 1pp on September. Crew friendliness scored a high of 95% as we welcomed 15.7 million guests for what was a record breaking performance for October.


83%

CSAT Score

Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.

CSAT
October 202283%
September 202282%
August 202282%
July 202281%
June 202279%
May 202286%
April 202285%
March 202291%
February 202290%
January 202291%
December 202189%
November 202189%
October 202190%
September 202190%
August 202187%
July 202190%
June 202187%
May 202189%
April 202188%

Don’t take our word for it

Barbara

“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”

Jose

“Good app, easy to use, all info required is easily accessible. I like it, well done.”

Serge

“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”

Nikolett

“I like the app. It makes buying tickets easy, find flights quick and gives me notifications so I don’t forget to check in.”

Mary

“Ryanair are very reliable and their fares are reasonable. Thank you”

Avelina

“Flying with Ryanair for 5 years. Very happy with the airline.”