91% Dos Clientes Classificaram O Seu Voo Ryanair Como Excelente/Muito Bom/Bom

Lisboa, 4 de novembro de 2020. A Ryanair divulgou hoje as suas estatísticas de serviço ao cliente correspondentes ao mês de outubro, que demonstram:

• 97% dos voos de outubro chegaram no horário previsto

A Ryanair também divulgou as suas pontuações de experiência de cliente “Rate My Flight”, que mostram que 91% dos cerca de 45.000 entrevistados classificaram o seu voo como “Excelente/Muito Bom/Bom”, com altas pontuações para simpatia da tripulação (94%), serviço a bordo (92%), oferta de comida e bebida (86%), e embarque (88%).

Rate My Flight	Excelente/Muito Bom/Bom
Serviço ao Cliente	91%
Simpatia da Tripulação	94%
Serviços a Bordo	92%
Oferta de Comida e Bebidas	86%
Embarque	88%

Dara Brady da Ryanair, disse:

“A Ryanair Group Airlines transportou 4,1 milhões de clientes em outubro e mais de 97% dos nossos voos chegaram no horário previsto.

Estamos orgulhosos por 91% dos clientes entrevistados (quase 45.000), que viajaram com as nossas novas medidas de saúde, terem classificado o voo da Ryanair como “Excelente/Muito Bom/Bom”. A funcionalidade “Rate My Flight” permite aos clientes classificar em tempo real os seus voos através da aplicação da Ryanair e do e-mail.

Este feedback é particularmente importante nestes tempos de Covid, já que nos permite avaliar regularmente a eficácia das nossas novas medidas de saúde, à medida que continuamos a trabalhar com os nossos trabalhadores para garantir que essas medidas são seguidas”.

 

73% Load Factor As Covid-19 Continues To Impact Traffic

Ryanair Holdings plc today (3 Nov) released October traffic statistics as follows:

	2019	2020	Growth
Ryanair Group	13.8m	4.1m	-70%
Rolling Annual	151.0m	70.3m  (86% LF)	-53%

                                                                                   

Ryanair operated approx. 40% of our normal October schedule with a 73% load factor.

 

Ryanair Holdings plc today (2 Nov.) reported a H1 loss of €197m, compared to a PY H1 profit of €1.15bn. Highlights of this 6-month period include:

• 99% of the fleet grounded from mid-March to end June.
• Successful return to service implemented 1 July.
• H1 traffic fell from 86m to 17m.
• Cost reduction measures implemented across business.
• Successful €1.25bn financing raised in Sep. (equity placing & eurobond).
• Cash prioritised. Closing cash €4.5bn.
• Over €1.5bn debt due in 2021 (incl. £600m UK CCFF & €850m Jun’14 bond).

 

H1 (IFRS) – Group*	30 Sep. 2019	30 Sep. 2020	Change
Customers	85.7m	17.1m	-80%
Load Factor	96%	72%	-24pts
Revenue	€5.39bn	€1.18bn	-78%
Op. Costs	€4.10bn	€1.35bn	-67%
PAT/(Net Loss)	€1.15bn	(€197m)	n/m

* excl. €214m except. hedge ineffectiveness charge.

 

COVID-19:

Covid-19 grounded the Group’s entire fleet from mid-March to the end of June as EU Govts imposed flight or travel bans and widespread population lockdowns.  During this crisis, Group airlines repatriated customers and operated rescue flights for many EU Govts.  The Group implemented extensive health measures, especially onboard aircraft, to comply with EU guidelines (ECDC & EASA) and on 1 July successfully resumed flights across most of our route network operating up to 60% of prior year capacity in Q2 achieving over 70% load factors.  Passenger confidence and forward bookings into W.20 were negatively impacted by the return of uncoordinated EU Govt flight restrictions in Sep. and Oct. which heavily curtailed travel to/from much of Central Europe, the UK, Ireland, Austria, Belgium and Portugal.  As a result, Ryanair recently cut its FY21 traffic guidance to approx. 38m guests. This takes the Group’s W.20 (Nov-Mar) capacity down from the previously guided 60% to at most 40% of prior year traffic.

Ryanair’s Customer Service teams (supported by Ryanair Labs) have cleared an unprecedented volume of customer flight changes and Covid-19 cancellations, while processing a record backlog of refunds caused by almost 4 months of EU Govt imposed flight cancellations.  This process was frustrated by unlicensed OTAs, many of who provided false customer contact and fake payment details at the time of booking.  Despite the enormity of the task, almost all non-OTA refund requests have now been dealt with either via cash refunds or vouchers.

The Covid-19 crisis has already caused the closure of a number of EU airlines including Flybe, Germanwings and Level as well as deep long-term capacity reductions at many others.  It has sparked a flood of illegal State Aid from EU Governments to their flag carriers including Alitalia, Air France/KLM, LOT, Lufthansa, SAS, TAP and others.  This illegal State Aid will distort competition and allow failed flag carriers to engage in below cost selling for many years.  We expect intra-European air travel capacity to remain subdued for the next few years.  This will create opportunities for Ryanair (Europe’s lowest cost airline) to grow its network, and expand its fleet, to take advantage of lower cost airport and aircraft opportunities that will inevitably arise.

 

H1 BUSINESS REVIEW:

Revenue & Costs

Revenue fell by 78% to €1.18bn as traffic fell 80% to 17.1m.  With almost zero Q1 traffic, the vast majority of H1 revenue was earned in Q2.  Ancillary revenue performed strongly as more guests chose priority boarding and reserved seating.

During the half-year substantial work has been undertaken to successfully improve Ryanair’s long term cost leadership.  The Group has agreed modest pay cuts with our people and their unions which helped minimise job losses. Lauda has been completely restructured, better terms were agreed with our maintenance providers, lessors, marketing & other suppliers and many airport deals were renegotiated.  Our Route Development teams are working with airports partners across Europe who have suffered steep traffic declines and discussions are ongoing with aircraft suppliers to amend pricing to reflect the new Covid-19 reality.  Due to significantly reduced W.20 traffic forecasts and ongoing aircraft delivery delays, the Group recorded a €214m ineffectiveness charge on fuel and currency hedges in H1.

 

Balance Sheet & Liquidity

Ryanair’s balance sheet is one of the strongest in the industry with a BBB credit rating (S&P and Fitch) and over €4.5bn cash at 30 Sep. Almost 80% of the Group’s fleet is unencumbered (with a book value of over €7bn). Since March, the Group lowered cash burn by cutting costs, participating in EU Govt payroll support schemes, cancelling share buybacks and deferring non-essential capex.  In Sep., the Group raised €400m of equity and a 5-year (unsecured) €850m eurobond with a 2.875% coupon (both transactions were multiple times oversubscribed and keenly priced).  Cash was also boosted by €250m supplier reimbursements received in Q2.  This ensures that the Group is well financed to deal with the Covid-19 crisis and removes refinancing risk as it prepares to repay maturing debt over the coming year (CCFF £600m in Mar. & €850m bond in Jun. 2021).  This financial strength enables the Group to capitalise on the many growth opportunities that are available post Covid-19.

 

Boeing MAX update

It is over 18-months since the Group was due to take delivery of its first Boeing 737-MAX-200 aircraft.  Boeing expect a calendar Q4 return to service for the MAX-8, allowing Ryanair to, hopefully, accept delivery of its first MAX-200 in early 2021.  We expect to take delivery of approx. 30 MAXs before peak S.2021. While the Group received supplier reimbursements in Q2, compensation discussions will not be finalised or concluded with Boeing until the MAX returns to service and revised delivery schedules can be finalised and agreed.  We remain committed to the Boeing 737, particularly the new 200 series “gamechanger” aircraft which have 4% more seats, 16% lower fuel burn and 40% lower noise emissions.  These new aircraft will enable Ryanair to grow to 200m passengers p.a. over the next 5 or 6 years while lowering the cost base and significantly reducing its environmental footprint.

 

BREXIT:

The risk of a no-deal Brexit remains high.  We hope, before the end of the Transition Period in Dec., that the UK and Europe will agree a trade deal to cover air travel which will allow the free movement of people and the deregulated airline market between the UK and Europe to continue.  As an EU airline group, Ryanair should be less affected by a no-deal Brexit than our UK registered competitors. However, we still expect Brexit to cause adverse trading consequences. Ryanair has put the necessary measures in place to ensure that the Group remains majority EU owned, including restricting voting rights of non-EU shareholders, in the event of a “hard-Brexit”. We therefore expect the Group’s AOCs in Austria, Ireland, Malta and Poland to continue to operate freely.  In addition, Ryanair’s UK AOC (Ryanair UK) will be able to benefit from any bilateral agreements negotiated between the UK and non-EU countries while facilitating the operation of domestic UK flights.

 

OUTLOOK:

FY21 will continue to be a hugely challenging year for Ryanair.  Given the current Covid-19 uncertainty, Ryanair cannot provide FY21 PAT guidance at this time.  The Group expects to carry approx. 38m passengers in FY21, although this guidance could be further revised downwards if EU Govts continue to mismanage air travel and impose more uncoordinated travel restrictions or lock downs this winter.  The Group expects to record higher losses in H2 than in H1.

As we look beyond the Covid-19 crisis, and the emergence of effective vaccines in early 2021, the Ryanair Group expects to have a lower cost base, a stronger balance sheet, which will enable it to fund lower fares, and add new lower cost aircraft to capitalise on the many growth opportunities that will be available in all markets across Europe, especially where competitor airlines have substantially cut capacity or failed.

Ryanair, Europe’s No. 1 airline, is today (Friday, 30^th Oct) launching a spooktacular Halloween offer of 50,000 seats, at £9.99.Treat yourself to a winter break you deserve, a family or friends city break or visit some long lost faces this winter.

Customers have until midnight Halloween night (31^st Oct) to avail of these terrifyingly good fares and must be quick visiting the Ryanair.com website to book their flights as these haunting offers won’t be around for long.

 

Ryanair’s Alejandra Ruiz said:

“We have launched another sale but this one will make you jump out of your seat, offering fares at £9.99 across 50,000 seats for travel during Dec. Customers can book these terrifyingly good fares until midnight 31^st October for travel during the last two months of 2020.

Customers must be quick and visit the Ryanair.com website to book their flights before they disappearrrrr…

Ryanair, Europe’s No. 1 airline, is today (Friday, 30^th Oct) launching a spooktacular Halloween offer of 50,000 seats, at €9.99.Treat yourself to a winter break you deserve, a family or friends city break or visit some long lost faces this winter.

Customers have until midnight Halloween night (31^st Oct) to avail of these terrifyingly good fares and must be quick visiting the Ryanair.com website to book their flights as these haunting offers won’t be around for long.

 

Ryanair’s Alejandra Ruiz said:

“We have launched another sale but this one will make you jump out of your seat, offering fares at €9.99 across 50,000 seats for travel during Dec. Customers can book these terrifyingly good fares until midnight 31^st October for travel during the last two months of 2020.

Customers must be quick and visit the Ryanair.com website to book their flights before they disappearrrrr…

It´s Time To Reunite Friends And Family This Christmas

Ryanair, Europe’s No.1 airline, today (29 Oct) announced a new Heraklion route to Thessaloniki, offering two flights every week. This new route will commence on 18^th December 2020 as part of Ryanair’s Greek Winter 2020 schedule.

Greek consumers can now book their Christmas domestic trips and reunite with friends and family, flying on the lowest fares and with a new set of health measures that Ryanair has rolled out to protect its customers and crew.

To celebrate, Ryanair has launched a seat sale with fares available from just €32.99, for travel from 18^th December until the end of March 2021, which must be booked by midnight Sunday (1 Nov), only on the Ryanair.com website.

 

Ryanair’s Director of Commercial Jason McGuinness said:

“We are pleased to announce a new Heraklion route to Thessaloniki, commencing on 18^th December 2020, offering two weekly flights as part of our Greek Winter 2020 schedule. Greek consumers can now book domestic flights to reunite with friends and family for Christmas and can further enjoy flying on Ryanair´s lowest fares this winter as the route will continue operating until March 2021, supporting the economic recovery and regional connectivity and tourism across the country.

To celebrate, we are launching a seat sale with fares available from just €32.99 for travel from 18^th December until the end of March 2021, which must be booked by midnight Sunday (1 Nov). Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, Europe’s No.1 airline, today (29 Oct) announced it will add one extra weekly flight from London Stansted to Tenerife to its Winter 2020 schedule, following strong demand from British consumers since the Canary Islands were added to the UK’s list of travel corridors. Ryanair will now fly 8 times weekly from London Stansted to Tenerife by adding an extra Saturday flight starting from 14^th November.

A firm favourite among UK holidaymakers, the opening of the Canaries allows Ryanair customers to soak up some winter sun while flying on the lowest fares and with a new set of health measures that has been rolled out to protect its customers and crew.

Ryanair has launched a seat sale with fares available from just £34.99, for travel from now until the end of March 2021. Sit back, buckle up and enjoy some well-deserved winter sun in the Canary Islands – a UK travel corridor.

 

Ryanair’s Alejandra Ruiz said:

“We are pleased to announce Ryanair will now fly even more often from London Stansted to Tenerife due to record demand from British consumer’s since the Canary Islands were added to the UK’s travel corridors. The regionalisation of the “green lists” is vital to support many sectors in regions with low rates of Covid-19 – we’re delighted to strengthen our connections with the Canary paradise this winter supporting the economic recovery and connectivity of the region.

Ryanair’s British consumers can now book a winter sun getaway as far out as the end of March 2021, flying on the lowest fares and with a new set of health measures that Ryanair has rolled out to protect its customers and crew.

To celebrate, we are launching a seat sale with fares available from just £34.99 one way for travel from now until the end of March 2021, which must be booked by midnight Sunday (1^st Nov). Since these amazing low prices will be snapped up quickly, customers should visit www.ryanair.com and book their flights with us today!”