97% Of Ryanair Flights Arrived On Time In October

91% Of Customers Rate Ryanair Excellent/Very Good/Good

Ryanair today (4 Nov) released its October customer service statistics, which demonstrate that:

  • 97% of Oct flights arrived on-time.

Ryanair also released its Oct ‘Rate My Flight’ customer experience scores, which show 91% of nearly 45,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (94%), onboard service (92%), boarding (88%) and range of food & drink (86%).

Rate My FlightExcell/V Good/Good
Customer Experience91%
Crew Friendliness94%
Onboard Service92%
Food & Drink Range86%
Boarding88%

Ryanair’s Dara Brady said:

“Ryanair Group Airlines carried 4.1m customers in October, and we are pleased that over 97% of our flights arrived on-time.

We’re delighted that 91% of customers surveyed (nearly 45k) who have been flying with our new health guidelines, rated their Ryanair flight in October as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email.

This feedback is particularly welcomed during these times of Covid, when we are regularly assessing the effectiveness of our new health measures and as we continue to work with our people to ensure our guidelines are followed.”

 

97% Der Ryanair-Flüge Kamen Im Oktober Pünktlich An

91% Der Kunden Bewerten Ryanair Als “Ausgezeichnet / Sehr Gut / Gut”

Ryanair hat heute (4. November) seine Oktober-Kundenservicestatistik veröffentlicht, welche Folgendes zeigt:

  • 97% der Flüge im Oktober kamen pünktlich an.

Ryanair veröffentlichte zudem für Oktober ihren monatlichen „Rate My Flight“ Kundenerlebnis-Wert, welcher zeigt, dass 91% der fast 45.000 Befragten ihren Flug als „Ausgezeichnet / Sehr gut / Gut“ bewertet haben, mit positiven Bewertungen für die Freundlichkeit der Besatzung (94%), den Bordservice (92%), das Boarding (88%) und das Angebot an Speisen und Getränken (86%).

Rate My FlightAusgezeichnet/Sehr gut/Gut
Gesamteindruck91%
Freundlichkeit der Crew94%
Bordservice92%
Gastronomie86%
Boarding88%

Dara Brady von Ryanair:

„Die Ryanair Group beförderte im Oktober 4,1 Millionen Passagiere und über 97% unserer Flüge kamen pünktlich an.

Wir freuen uns sehr, dass 91% der befragten Kunden (fast 45.000), die mit unseren neuen Gesundheits- und Sicherheitsrichtlinien geflogen sind, ihren Ryanair-Flug im Oktober mit “Ausgezeichnet / Sehr gut / Gut” bewertet haben, indem sie die Ryanair-Funktion “Rate My Flight” nutzen, die es allen Kunden ermöglicht, ihre Flüge in Echtzeit über die Ryanair-App und per E-Mail zu bewerten.

Dies ist ein besonders wichtiges Feedback in diesen Covid-19-geprägten Zeiten, in denen wir regelmäßig die Wirksamkeit unserer neuen Gesundheits- und Sicherheitsmaßnahmen sicherstellen und in denen wir kontinuierlich mit unseren Mitarbeitern zusammenarbeiten, damit unsere Richtlinien befolgt werden”.

 

Il 97% Dei Voli Ryanair È Arrivato In Orario A Ottobre

Il 91% Dei Clienti Ha Giudicato Ryanair ‘Eccellente/Molto Buono/Buono’

Ryanair ha reso note oggi (4 novembre) le statistiche del servizio clienti per il mese di ottobre, secondo le quali:

  • Il 97% dei voli di ottobre è arrivato puntuale

Ryanair ha reso noti anche i risultati relativi all’esperienza dei clienti “Rate My Flight” del mese di ottobre, che dimostrano che il 91% dei quasi 45.000 intervistati ha valutato il proprio volo come ‘Eccellente/Molto buono/Buono’, registrando alte valutazioni per la cortesia dell’equipaggio (94%), il servizio a bordo (92%), le procedure di imbarco (88%) e la scelta di cibo e bevande (86%).

 

Rate My FlightEccellente/Molto buono/Buono
Esperienza complessiva91%
Cortesia dell’equipaggio94%
Servizio a bordo92%
Scelta di cibo e bevande86%
Procedure di imbarco88%

Dara Brady di Ryanair ha affermato:

“Ryanair ha trasportato 4,1 milioni di passeggeri a ottobre e siamo lieti di affermare che oltre il 97% dei nostri voli è arrivato in orario.

Siamo lieti che il 91% dei clienti intervistati (quasi 45.000), che hanno volato con le nostre nuove linee guida per la salute e la sicurezza, abbiano valutato il loro volo Ryanair a ottobre come ‘Eccellente / Molto buono / buono’ utilizzando la funzione “Rate My flight” (Valuta il mio volo) di Ryanair, che consente a tutti i clienti di fornire recensioni in tempo reale tramite l’app Ryanair e l’e-mail.

Questo è un feedback particolarmente importante durante questo periodo segnato dall’epidemia di Covid, che ci consente di valutare regolarmente l’efficacia delle nostre nuove misure di salute e sicurezza mentre continuiamo a lavorare insieme al nostro staff per garantire che le nostre linee guida siano rispettate”.

El Índice De Puntualidad De Ryanair Alcanza EL 97% En Octubre

El 91% de los clientes de Ryanair han valorado sus vuelos como “Excelente/Muy Bueno/Bueno”

Madrid, 4 de noviembre de 2020. Ryanair ha anunciado hoy sus estadísticas del servicio de atención al cliente correspondientes al mes de octubre, confirmando que:

  • El 97% de los vuelos fueron puntuales durante este mes.

Además, Ryanair también ha anunciado las estadísticas mensuales de su herramienta “Valorar mi vuelo”, que muestra que el 91% de los cerca de 45.000 pasajeros que participaron, valoraron su experiencia con la aerolínea como ‘Excelente/Muy Buena/Buena’. En este contexto, se concedió una puntuación alta a las categorías de amabilidad de la tripulación (94%), servicio a bordo (92%), variedad en la oferta de comida y bebida a bordo (86%) y embarque (88%).

Octubre – Valorar mi vueloExcelente/Muy Bueno/ Bueno
Experiencia general91%
Amabilidad de la tripulación94%
Servicio a bordo92%
Embarque88%
Variedad de comida y bebida86%

 

Dara Brady, Marketing & Digital Director de Ryanair, ha comentado: “El Grupo Ryanair ha transportado 4,1 millones de clientes en octubre. Estamos contentos de que el 97% de nuestros vuelos aterrizaron puntuales.

Nos complace comprobar que el 91% de los cerca de 45.000 clientes que valoraron su vuelo con Ryanair en octubre calificaron el trayecto como “Excelente/Muy Bueno/Bueno” utilizando nuestra herramienta “Valorar mi vuelo”. Esta función permite a los clientes realizar valoraciones de su viaje en tiempo real a través de la aplicación de Ryanair y correo electrónico.

Para nOsotros, es muy importante conocer la opinión de nuestros clientes y seguir mejorando todos los aspectos de la experiencia de vuelo, especialmente en tiempos de Covid. Ryanair está evaluando regularmente la efectividad de nuestras nuevas medidas de seguridad mientras que sigue trabajando con nuestro personal para asegurar que se cumplan con todas las directrices”.

97% Des Vols Ryanair Arrivés À L’heure En Octobre

91% Des Clients Évaluent Leur Vol Comme « Excellent / Très Bien / Bien »

Ryanair a publié aujourd’hui (4 novembre) ses statistiques de service à la clientèle pour le mois d’octobre, qui indiquent que:

  • 97% des vols du mois d’octobre sont arrivés à l’heure

Ryanair a également publié ses scores d’expérience client « Rate My Flight » pour le mois d’octobre, qui montrent que 91% des près de 45 000 personnes interrogées ont qualifié leur vol comme « Excellent / Très bien / Bien », enregistrant des notes élevées pour la convivialité de l’équipage (94%), le service à bord (92%), l’embarquement (88%) et la gamme de restauration (86%).

« Rate My Flight »Excellent / Très Bien / Bien
Expérience globale91%
Convivialité de l’équipage94%
Service à bord92%
Gamme de restauration86%
Embarquement88%

Dara Brady de Ryanair a déclaré :

“Le Groupe Aérien Ryanair a transporté 4.1 millions de clients en octobre, avec plus de 97% de nos vols arrivant à l’heure.

Nous sommes ravis que 91% des clients interrogés (sur près de 45 000) qui ont voyagé avec nos nouvelles mesures en matière de santé et de sécurité, aient qualifié leur vol Ryanair en octobre d’Excellent / Très bien / Bien en utilisant la fonction Rate My Flight de Ryanair, qui permet à tous les clients de donner leur avis en temps réel via l’application Ryanair et par email.

Ces retours sont particulièrement importants en ces temps de Covid, alors que nous évaluons régulièrement l’efficacité de nos nouvelles mesures sanitaires et de sécurité et que nous continuons à travailler avec les membres de notre personnel pour garantir le respect de nos lignes directrices.”

 

97% Dos Voos Da Ryanair Chegaram No Horário Previsto Em Outubro

91% Dos Clientes Classificaram O Seu Voo Ryanair Como Excelente/Muito Bom/Bom

Lisboa, 4 de novembro de 2020. A Ryanair divulgou hoje as suas estatísticas de serviço ao cliente correspondentes ao mês de outubro, que demonstram:

  • 97% dos voos de outubro chegaram no horário previsto

A Ryanair também divulgou as suas pontuações de experiência de cliente “Rate My Flight”, que mostram que 91% dos cerca de 45.000 entrevistados classificaram o seu voo como “Excelente/Muito Bom/Bom”, com altas pontuações para simpatia da tripulação (94%), serviço a bordo (92%), oferta de comida e bebida (86%), e embarque (88%).

Rate My FlightExcelente/Muito Bom/Bom
Serviço ao Cliente91%
Simpatia da Tripulação94%
Serviços a Bordo92%
Oferta de Comida e Bebidas86%
Embarque88%

Dara Brady da Ryanair, disse:

“A Ryanair Group Airlines transportou 4,1 milhões de clientes em outubro e mais de 97% dos nossos voos chegaram no horário previsto.

Estamos orgulhosos por 91% dos clientes entrevistados (quase 45.000), que viajaram com as nossas novas medidas de saúde, terem classificado o voo da Ryanair como “Excelente/Muito Bom/Bom”. A funcionalidade “Rate My Flight” permite aos clientes classificar em tempo real os seus voos através da aplicação da Ryanair e do e-mail.

Este feedback é particularmente importante nestes tempos de Covid, já que nos permite avaliar regularmente a eficácia das nossas novas medidas de saúde, à medida que continuamos a trabalhar com os nossos trabalhadores para garantir que essas medidas são seguidas”.

 

Ryanair October Traffic Down 70% To 4.1m Guests

73% Load Factor As Covid-19 Continues To Impact Traffic

Ryanair Holdings plc today (3 Nov) released October traffic statistics as follows:

  20192020     Growth
Ryanair Group 13.8m4.1m-70%
    
Rolling Annual151.0m 70.3m  (86% LF)-53%

                                                                                   

Ryanair operated approx. 40% of our normal October schedule with a 73% load factor.

 

Ryanair Reports H1 Loss Of €197m As Traffic Falls 80% To 17m

Ryanair Holdings plc today (2 Nov.) reported a H1 loss of €197m, compared to a PY H1 profit of €1.15bn. Highlights of this 6-month period include:

  • 99% of the fleet grounded from mid-March to end June.
  • Successful return to service implemented 1 July.
  • H1 traffic fell from 86m to 17m.
  • Cost reduction measures implemented across business.
  • Successful €1.25bn financing raised in Sep. (equity placing & eurobond).
  • Cash prioritised. Closing cash €4.5bn.
  • Over €1.5bn debt due in 2021 (incl. £600m UK CCFF & €850m Jun’14 bond).

 

H1 (IFRS) – Group*30 Sep. 201930 Sep. 2020Change
Customers85.7m17.1m-80%
Load Factor96%72%-24pts
Revenue€5.39bn€1.18bn-78%
Op. Costs€4.10bn€1.35bn-67%
PAT/(Net Loss)€1.15bn(€197m)n/m

* excl. €214m except. hedge ineffectiveness charge.

 

COVID-19:

Covid-19 grounded the Group’s entire fleet from mid-March to the end of June as EU Govts imposed flight or travel bans and widespread population lockdowns.  During this crisis, Group airlines repatriated customers and operated rescue flights for many EU Govts.  The Group implemented extensive health measures, especially onboard aircraft, to comply with EU guidelines (ECDC & EASA) and on 1 July successfully resumed flights across most of our route network operating up to 60% of prior year capacity in Q2 achieving over 70% load factors.  Passenger confidence and forward bookings into W.20 were negatively impacted by the return of uncoordinated EU Govt flight restrictions in Sep. and Oct. which heavily curtailed travel to/from much of Central Europe, the UK, Ireland, Austria, Belgium and Portugal.  As a result, Ryanair recently cut its FY21 traffic guidance to approx. 38m guests. This takes the Group’s W.20 (Nov-Mar) capacity down from the previously guided 60% to at most 40% of prior year traffic.

Ryanair’s Customer Service teams (supported by Ryanair Labs) have cleared an unprecedented volume of customer flight changes and Covid-19 cancellations, while processing a record backlog of refunds caused by almost 4 months of EU Govt imposed flight cancellations.  This process was frustrated by unlicensed OTAs, many of who provided false customer contact and fake payment details at the time of booking.  Despite the enormity of the task, almost all non-OTA refund requests have now been dealt with either via cash refunds or vouchers.

The Covid-19 crisis has already caused the closure of a number of EU airlines including Flybe, Germanwings and Level as well as deep long-term capacity reductions at many others.  It has sparked a flood of illegal State Aid from EU Governments to their flag carriers including Alitalia, Air France/KLM, LOT, Lufthansa, SAS, TAP and others.  This illegal State Aid will distort competition and allow failed flag carriers to engage in below cost selling for many years.  We expect intra-European air travel capacity to remain subdued for the next few years.  This will create opportunities for Ryanair (Europe’s lowest cost airline) to grow its network, and expand its fleet, to take advantage of lower cost airport and aircraft opportunities that will inevitably arise.

 

H1 BUSINESS REVIEW:

Revenue & Costs

Revenue fell by 78% to €1.18bn as traffic fell 80% to 17.1m.  With almost zero Q1 traffic, the vast majority of H1 revenue was earned in Q2.  Ancillary revenue performed strongly as more guests chose priority boarding and reserved seating.

During the half-year substantial work has been undertaken to successfully improve Ryanair’s long term cost leadership.  The Group has agreed modest pay cuts with our people and their unions which helped minimise job losses. Lauda has been completely restructured, better terms were agreed with our maintenance providers, lessors, marketing & other suppliers and many airport deals were renegotiated.  Our Route Development teams are working with airports partners across Europe who have suffered steep traffic declines and discussions are ongoing with aircraft suppliers to amend pricing to reflect the new Covid-19 reality.  Due to significantly reduced W.20 traffic forecasts and ongoing aircraft delivery delays, the Group recorded a €214m ineffectiveness charge on fuel and currency hedges in H1.

 

Balance Sheet & Liquidity

Ryanair’s balance sheet is one of the strongest in the industry with a BBB credit rating (S&P and Fitch) and over €4.5bn cash at 30 Sep. Almost 80% of the Group’s fleet is unencumbered (with a book value of over €7bn). Since March, the Group lowered cash burn by cutting costs, participating in EU Govt payroll support schemes, cancelling share buybacks and deferring non-essential capex.  In Sep., the Group raised €400m of equity and a 5-year (unsecured) €850m eurobond with a 2.875% coupon (both transactions were multiple times oversubscribed and keenly priced).  Cash was also boosted by €250m supplier reimbursements received in Q2.  This ensures that the Group is well financed to deal with the Covid-19 crisis and removes refinancing risk as it prepares to repay maturing debt over the coming year (CCFF £600m in Mar. & €850m bond in Jun. 2021).  This financial strength enables the Group to capitalise on the many growth opportunities that are available post Covid-19.

 

Boeing MAX update

It is over 18-months since the Group was due to take delivery of its first Boeing 737-MAX-200 aircraft.  Boeing expect a calendar Q4 return to service for the MAX-8, allowing Ryanair to, hopefully, accept delivery of its first MAX-200 in early 2021.  We expect to take delivery of approx. 30 MAXs before peak S.2021. While the Group received supplier reimbursements in Q2, compensation discussions will not be finalised or concluded with Boeing until the MAX returns to service and revised delivery schedules can be finalised and agreed.  We remain committed to the Boeing 737, particularly the new 200 series “gamechanger” aircraft which have 4% more seats, 16% lower fuel burn and 40% lower noise emissions.  These new aircraft will enable Ryanair to grow to 200m passengers p.a. over the next 5 or 6 years while lowering the cost base and significantly reducing its environmental footprint.

 

BREXIT:

The risk of a no-deal Brexit remains high.  We hope, before the end of the Transition Period in Dec., that the UK and Europe will agree a trade deal to cover air travel which will allow the free movement of people and the deregulated airline market between the UK and Europe to continue.  As an EU airline group, Ryanair should be less affected by a no-deal Brexit than our UK registered competitors. However, we still expect Brexit to cause adverse trading consequences. Ryanair has put the necessary measures in place to ensure that the Group remains majority EU owned, including restricting voting rights of non-EU shareholders, in the event of a “hard-Brexit”. We therefore expect the Group’s AOCs in Austria, Ireland, Malta and Poland to continue to operate freely.  In addition, Ryanair’s UK AOC (Ryanair UK) will be able to benefit from any bilateral agreements negotiated between the UK and non-EU countries while facilitating the operation of domestic UK flights.

 

OUTLOOK:

FY21 will continue to be a hugely challenging year for Ryanair.  Given the current Covid-19 uncertainty, Ryanair cannot provide FY21 PAT guidance at this time.  The Group expects to carry approx. 38m passengers in FY21, although this guidance could be further revised downwards if EU Govts continue to mismanage air travel and impose more uncoordinated travel restrictions or lock downs this winter.  The Group expects to record higher losses in H2 than in H1.

As we look beyond the Covid-19 crisis, and the emergence of effective vaccines in early 2021, the Ryanair Group expects to have a lower cost base, a stronger balance sheet, which will enable it to fund lower fares, and add new lower cost aircraft to capitalise on the many growth opportunities that will be available in all markets across Europe, especially where competitor airlines have substantially cut capacity or failed.