LINIA SZUKA 90 SPECJALISTÓW DO PRACY W CS ESCALATION CENTRE W WARSZAWIE

Ryanair, linia lotnicza nr 1 w Polsce i w Europie, szuka kolejnych 90 specjalistów do swojego pierwszego
w Europie CS Escalation Centre.  Przewoźnik zaprasza zainteresowanych kandydatów do udziału
w zaplanowanych w maju br. spotkaniach rekrutacyjnych.

Warszawskie CS Escalation Centre wspiera pasażerów w sytuacjach zakłóceń lotów, takich jak opóźnienia wynikające z problemów z kontrolą ruchu lotniczego (ATC), niekorzystnych warunków pogodowych czy ograniczonej przepustowości lotnisk. Projekt ten opiera się na zaawansowanych narzędziach cyfrowych oraz opartych na sztucznej inteligencji (AI), które umożliwiają sprawną i skuteczną komunikację
z pasażerem.

Najbliższe spotkania rekrutacyjne do CS Escalation Centre odbędą się już 19 i 20 maja w Warszawie.

To doskonała okazja do spotkania z przedstawicielami firmy, którzy odpowiedzą na wszystkie pytania
z pierwszej ręki. Uczestnicy spotkania dowiedzą się, jak wygląda praca w biurze CS Escalation Centre
w Warszawie, a także poznają korzyści związane z tą rolą – w tym atrakcyjne pakiety wynagrodzeń oraz zniżki na podróże, które umożliwiają odkrywanie ponad 235 kierunków w ramach wiodącej siatki połączeń Ryanair.

Oczekiwania względem kandydatów

Od kandydatów oczekuje się gotowości do pracy w dynamicznym środowisku oraz dobrej znajomości języka angielskiego w mowie i piśmie. Doświadczenie w obsłudze klienta online nie jest wymagane – Ryanair zapewnia kompleksowe szkolenia oraz klarowną ścieżkę rozwoju kariery.

Szczegóły dotyczące spotkania rekrutacyjnego w Warszawie
19.05.2026	godzina 15:00
20.05.2026	godzina 10:00

Po więcej informacji zapraszamy na stronę: Chat Escalations Agent Recruitment Day – Warsaw – 19 & 20 May – Careers

Alicja Wójcik-Gołębiowska Head of Comms CEE&Baltics w Ryanair, podkreśla:

„Ryanair intensywnie rekrutuje i inwestuje w nowoczesne rozwiązania z zakresu cyfryzacji i redefiniuje proces obsługi klientów, a CS Escalation Centre w Warszawie jest tego świetnym przykładem. Zadaniem zespołu specjalistów jest szybkie i skuteczne wsparcie pasażerów w sytuacjach zakłóceń lotów – szczególnie tych spowodowanych ograniczeniami kontroli ruchu lotniczego (ATC), niekorzystnymi warunkami pogodowymi lub ograniczoną przepustowością lotnisk. Centrum zarządza informacjami
i ich aktualizacjami w czasie rzeczywistym za pośrednictwem czatu na żywo i technologii opartej na sztucznej inteligencji. W związku z rozwojem planujemy zatrudnić 90 kolejnych osób, które dołączą do 200 osobowego zespołu wysokiej klasy specjalistów z siedzibą w Warszawie. Pracownicy mogą liczyć na takie benefity jak zniżki na podróże w ramach naszej siatki, szkolenia z zakresu nowoczesnych narzędzi
i systemów wsparcia AI, ogromne możliwości rozwoju kariery w największej linii lotniczej w Europie oraz atrakcyjne wynagrodzenie i pakiety świadczeń. Zapraszamy wszystkich zainteresowanych do aplikowania.”

DAA’S €5.6BN ZERO GROWTH PLAN WILL DOUBLE AIRPORT CHARGES,ADDING €20 TO EVERY PASSENGER TICKET

Ryanair, Europe’s largest airline, today (Mon, 11 May) called on Transport Minister Darragh O’Brien to dismiss the incompetent Board of the DAA, (a majority 4 out of 7 of whom are worker directors) as Dublin Airport published CapEx plans for the period 2027 to 2031, under which it proposes to waste €5.6 billion but which adds zero new passenger capacity at Dublin Airport. This is regulatory gaming at its very worst. These DAA plans, if approved, would see airport charges at Dublin double from €20 to €40 per departing passenger, adding €20 to every passenger ticket, yet delivers no additional runway or terminal traffic capacity.  

Ryanair highlighted the gross waste proposed by the DAA, which exceeds the cost of two National Children’s Hospitals, yet delivers no new runways, no new terminals or any capacity growth at Dublin Airport. Included in the DAA’s €5.6bn is over €1.5 billion solely for “inflation” and “contingencies”, some €700m to fund 14 additional gates on Ryanair’s Pier 1 (including air bridges and lounges when Ryanair doesn’t use them), and an even more absurd €670m on “maintenance” including €150m to refurbish “pavements”, €7m to plant “wildflowers”, and €490m on farcical “sustainability” projects at an international airport!! 

DAA Capex 2027-31	€M
Facilities	2,400
Contingency	870
Inflation	640
Maintenance	670
Sustainability	490
Car Park / Lounges	250
Security/Refurb	120
IT Refurb / other	170
	5,610

The Minister for Transport is responsible for Irish aviation policy, which is to provide low-cost, efficient airport facilities that will enable aviation and tourism to grow traffic on/off the island of Ireland. Doubling the DAA’s passenger fees from €20 to €40 per passenger over the next 5 years is the real objective of this wanton DAA waste – more than double the current cost of the Children’s Hospital – but it will not add any traffic capacity at Dublin Airport because it doesn’t include new terminals or new runways. This is just regulatory gaming, wasting billions on fairytale CapEx so that the DAA can double its airport fees.

Ryanair CEO Michael O’Leary said:

“The DAA’s new CapEx proposals, under which they plan to waste €5.6bn (more than double the cost of the Children’s Hospital), yet deliver no new passenger capacity, is typical of the public sector waste which this Govt is responsible for. It is this kind of stupidity that leads to wasting €400,000 on a bike shed, €1.2m on a security hut, or €2.5bn on a Children’s Hospital, and now €5.6bn refurbing facilities at Dublin Airport, which airlines don’t want and our customers won’t pay for.

Allowing a Govt monopoly to waste €5.6bn without growing any passenger capacity is regulatory gaming of the worst kind. Even the DAA can’t explain why they’re providing €640m for “inflation”, €870m for “contingencies”, wasting €170m to refurbish ‘pavements,’ or even €7m planting wildflowers in St Margarets.  The DAA have a record of mismanaging facilities at Dublin Airport, which is why the airport continues to have a passenger cap of 32m, yet the airlines current traffic is 36m. There’s no point in abolishing this 32m passenger cap at Dublin Airport if the DAA then plan to double charges and impose a higher fare/high-cost cap at Dublin Airport.

The second runway at Dublin cost just €350m, even the badly designed, poorly located T2 cost only €1.2bn, yet the Board of the DAA (which comprises 4 worker directors and 3 other nobodies) now proposes to waste €5.6bn refurbing facilities which its airline customers don’t want, and which won’t add any new traffic capacity at Dublin Airport.

The Minister should tackle this by sacking the Board of the DAA, who are clearly unfit for purpose if they sanction this criminal waste of €5.6bn while adding no incremental traffic capacity. The Dept. of Transport and its useless civil servants should now instruct the DAA to go away and come up with a new growth plan for Dublin Airport that lowers charges, stops wasting money and allows the airlines to grow traffic to 45m passenger p.a., which can be done without any of this €5.6bn (2 x National Children’s Hospitals) CapEx proposed by the DAA’s Board of worker directors.”

700,000 SEATS CUT, 12 ROUTES LOST AND 2 AIRPORTS CLOSED DUE TO FRAPORT GREECE AND ATHENS AIRPORT’S REFUSAL TO PASS THROUGH ADF CUT

Ryanair, Europe’s No. 1 airline, today (Fri, 8 May) announced the closure of its three aircraft Thessaloniki base and reductions in capacity at Athens Airport for Winter ‘26, resulting in the loss of 700,000 seats (-45%) and 12 routes for the upcoming Winter ’26 season. This devastating loss in off-peak winter connectivity is the direct result of the hopelessly uncompetitive costs charged at the German-run Fraport Greece monopoly and Athens Airport.

The Greek Govt. made the wise decision to reduce the Airport Development Fee (ADF) by 75% (from €12 to €3 per passenger) from November’24, which should have directly stimulated year-round connectivity and tourism across Greece. However, most Greek airports, particularly those run by Fraport Greece, refused to pass the tax cut onto passengers and instead have pocketed the tax cut for themselves. Since then, Fraport Greece have continued to increase charges, which are now +66% above their pre-Covid levels. Likewise, Athens Airport will hike charges this Winter.

Consequently, Greek airports are no longer competitive in the off-peak shoulder and Winter months, when the tourism industry’s reliance on low-fare connectivity is most acute. Ryanair has therefore been left with no choice but to reallocate capacity to more competitive countries like Albania, regional Italy, and Sweden where airports have passed on the savings from Govt. tax reductions. Ryanair’s reduced Winter ‘26 schedule for Greece will result in:

• -3 based aircraft at Thessaloniki (-US$300m investment)
• -700,000 seats (-45% versus Winter ‘25)
• -12 routes (Thessaloniki to Berlin, Chania, Frankfurt-H, Gothenburg, Heraklion, Niederrhein, Poznan, Stockholm, Venice-T, Zagreb, and Athens to Milan-M, and Chania to Paphos)
• -2 airports closed (Chania and Heraklion)

Ryanair presented an ambitious growth plan to the Greek Govt. to grow traffic to 12m passengers per annum (+70%), base 10 additional aircraft (+US1bn incremental investment) and launch 50 new routes over the next 5 years. However, this growth can only be delivered if airport charges are frozen and the 75% Airport Development Fee reduction is passed on to passengers at all airports. Regrettably, Greece will continue to miss out on investment opportunities, tourism and traffic development until Fraport Greece and Athens abandon their shameless practice of pocketing this tax cut.

Ryanair Chief Commercial Officer, Jason McGuinness said:

“Ryanair regrets to announce the closure of our Thessaloniki base and reductions in Athens for Winter ‘26, resulting in the loss of 700,000 seats and 12 routes across Greece, as well as the suspension of operations at Chania and Heraklion during the off-peak months. These preventable traffic reductions are a direct result of the airports’ failure to pass through the ADF reduction, particularly in Thessaloniki where the Fraport Greece monopoly have hiked airport charges +66% since 2019.

The removal of 3 based aircraft, 500,000 seats (-60% vs. Winter ‘25) and 10 routes from Thessaloniki for Winter ‘26 will be devastating for the city and region, as Ryanair provided 90% of international capacity to Thessaloniki last Winter. Unfortunately, there will now be less low-cost air fares for Thessaloniki’s citizens and visitors, and year-round tourism will be harmed as a result. These aircraft will be reallocated to Albania, regional Italy and Sweden, where airports have passed on their Govt’s aviation tax savings – resulting in more connectivity, tourism and jobs this Winter in those regions.

There is an opportunity for Greece to secure significant year-round traffic growth however, this investment can only be realised once the German-run Fraport Greece monopoly fully passes through the Greek Govt.’s sensible tax cut from November’24 – allowing airlines such as Ryanair, to deliver the connectivity required to reduce Greece’s chronic seasonality.”

Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the Spanish Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from Spain over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.

The Spanish authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from Spain are suffering long passport control queues and, in some cases, missing their flights.

These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Grande Marlaska – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.

Ryanair’s Chief Operations Officer, Neal McMahon, said:

“It makes no sense that countries, like Spain, are continuing to implement the EU’s new Entry/Exit System (EES) when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from Spain were made suffer hour-long passport control queues.

Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”

Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the French Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from France over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.

The French authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from France are suffering long passport control queues and, in some cases, missing their flights.

These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Laurent Nunez – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.

Ryanair’s Chief Operations Officer, Neal McMahon, said:

“It makes no sense that countries, like France, are continuing to implement the EU’s new Entry/Exit System (EES) when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from France were made suffer hour-long passport control queues.

Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”

Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the Polish Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from Poland over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.

The Polish authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from Poland are suffering long passport control queues and, in some cases, missing their flights.

These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Marcin Kierwiński – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.

Ryanair’s Chief Operations Officer, Neal McMahon, said:

“It makes no sense that countries, like Poland, are continuing to implement the EU’s new Entry/Exit System (EES) when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from Poland, particularly Kraków and Lublin, were made suffer hour-long passport control queues.

Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”

Ryanair, Europe’s No.1 airline, today (Fri, 8 May) renewed its call on the Italian Govt to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September – the end of peak summer travel season – after passengers travelling to/from Italy over the May Bank Holiday weekend were made suffer avoidable hour-long passport control queues.

The Italian authorities have known for over three years that EES would become fully operational from 10 April 2026, yet they have failed to ensure adequate staffing, system readiness or kiosks are in place and working. As a result, passengers travelling to/from Italy are suffering long passport control queues and, in some cases, missing their flights.

These excessive passport control queues cannot continue into the peak summer season. Ryanair has already written to Govts across the 29 EES countries – including Minister Matteo Piantedosi – urging them to suspend EES until September (as Greece has done) in order to manage peak summer queues and ensure smooth airport operations for passengers this summer.

Ryanair’s Chief Operations Officer, Neal McMahon, said:

“It makes no sense that countries, like Italy, are continuing to implement the EU’s new System (EES)when they are clearly not ready to do so. As a result of this half-baked system roll out, passengers are being forced to endure excessive passport control queues, and in some cases, missing flights. This May Bank Holiday weekend alone, passengers travelling to/from Italy were made suffer hour-long passport control queues.

Ryanair’s average flight time is approximately 1hr 15mins – that means that some passengers are spending as much time waiting at passport control than they spent on the flight that got them there. It is completely unacceptable, especially when there is a quick and easy solution already provided for under EU law (EU Reg. 2025/1534) to stop these needless queue times – suspend EES until September when the peak summer travel season has subsided and allow passengers a smoother airport experience for their summer holidays.”