Ryanair Holdings plc today (1 Nov) released October traffic statistics as follows:
| RYR GROUP | OCT 2020 | OCT 2021 |
| TRAFFIC | 4.1m | 11.3m |
| L. FACTOR | 73% | 84% |
| GUESTS | L. FACTOR | |
| July | 9.3m | 80% |
| August | 11.1m | 82% |
| September | 10.6m | 81% |
| October | 11.3m | 84% |
Ryanair operated over 71,500 flights in October with an 84% load factor.
Day of Travel App, Digital Self-Service Hub & myRyanair Wallet
Ryanair, Europe’s No.1 airline, today (28th Oct) launched a suite of digital customer improvements to further improve customer service and provide easy access to all flight info when customers most need it.
Ryanair, which already delivers the lowest fares, best on-time performance, and lowest carbon emissions, is now making radical improvements to its customer service. These initiatives are a direct result of feedback from Ryanair’s first Customer Panel meeting in Sep. By working with customers, Ryanair can continually improve customer service as it grows to 225m guests p.a. by 2026.
New Customer Improvements:
| ‘Day of Travel’ App: | · Live videos & webcasts from Ryanair’s ops centre during major disruptions.
· Live updates on new departure times/re-routings during disruptions. · Live updates on airport, terminal, flight and gate information via the app. · Easy app access to boarding passes, certs and other travel docs.
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| Digital Self-Service Hub: | · Self-serve online without contacting Customer Service team.
· Improved Chat, FAQs, and new self-help videos. · Track updates on guest claims and interactions with Customer Service.
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| myRyanair Wallet:
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· Quick access to book flights using wallet balance.
· Real time status updates on refunds with one click access. · Updated myRyanair account allowing storage of all travel docs in one place.
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| Refund Commitment:
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· Refund requests paid to original form of payment within 5 working days.
· Confirmation and access to refunds in myRyanair within 24 hours of request.
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| Customer Panel: | · Dedicated 6-person customer advisory panel, meets twice p.a.
· In-depth feedback to continually drive customer improvements. · Recommendations for future customer-led initiatives.
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Ryanair’s Director of Marketing, Dara Brady said:
“We are pleased to launch these innovative customer improvements which will enhance the travel experience of our guests. Driven by customer panel input, these improvements allow our guests to self-serve online when changing flight dates or passengers’ names, updating contact info or adding bags/seats. For customers who need extra assistance they can now track their interactions with Ryanair across calls/email/chat/social and receive live status updates online.
Ryanair delivers the best customer service with the lowest fares and best on time performance and now our new Day of Travel Assistant (within the Ryanair app) will make travel easier and hassle free with live updates on departure times, terminals and specific gate info for boarding. In the small number of cases where we suffer disruption, customers will receive regular updates including live video and webcasts from our Ops Centre, ensuring they are kept as up to date as possible with what’s happening and how their disruption will be resolved. In rare cases of cancellations, customers who request a refund will now get confirmation and access to it within 24hrs in myRyanair and will be refunded to the original form of payment within 5 working days.
Our first ever Customer Panel meeting in Sep was instrumental in driving these service improvements and we look forward to receiving further panel feedback at our 2nd meeting in early 2022, to help us develop more ways to improve our customers experience while we lower airfares post-Covid and grow to carry 225m passengers p.a.”
Enabling Zero Emission Handling – Further Reducing Co2 Emissions
Ryanair, Europe’s no. 1 airline, has today (27 Oct) launched electric handling at eleven major European airports – Alicante, Barcelona, Madrid, Malaga, Mallorca, Seville, Santiago, Valencia, Amsterdam Schipol, Gothenburg-Landvetter and Oslo – enabling zero emission turnarounds. These latest industry-leading developments represent a significant investment in sustainable operations, boost Ryanair’s commitment to reducing its environmental footprint and further pave the way to achieving net zero carbon emissions by 2050.
Azul Handling, Ryanair’s handling partner in Spain and Portugal, will now be the first carbon neutral handling company in Spain – thanks to a €7.3m investment into e-Quipment, enabling the airline to offer zero emission turnarounds at these eight major Spanish locations. This leads to emission savings of 1,000 tonnes of CO2 per year.
As well as its work in Spain, Ryanair’s turnarounds will turn fully electric at Amsterdam Schipol, Gothenburg-Landvetter and Oslo Airport, through a partnership with Menzies Aviation. These turnarounds have been made possible through the airport’s provision of changing infrastructure necessary for electric equipment.
Ryanair understands that aviation has a leading role to play in tackling climate change and is placing an increased emphasis on mitigating how its business impacts the environment. The airline’s recent $22bn investment in new aircraft will help lower its fuel consumption by approx. 16% on a per-seat basis, reduce noise by 40% and these aircraft will carry 4% more passengers. Ryanair is focused on partnering with industry leaders, such as Azul and Menzies Aviation who share its sustainability goals and are supporting Ryanair to align with the Paris Agreement.
Ryanair’s Director of Sustainability, Thomas Fowler, said:
“We are delighted to announce this industry-leading green initiative which represents Ryanair’s commitment to reducing its emissions. The launch of electric handling at 11 of our European airports is a major step in Ryanair’s pathway to net zero emissions by 2050.
The turnaround process incorporates a number of steps and pieces of electric equipment – including electric baggage tractor, electric baggage belt loader, passenger steps, electric ground power, and electric push back tractor which assists the aircraft with exiting the aircraft parking position – and this process is now carried out emission-free at these 11 locations.
At Ryanair we have committed to achieving net zero carbon emissions by 2050 and reducing CO2 emissions per passenger/km by 10% by 2030. That is why we have invested $22bn in new aircraft that will help us reduce our fuel consumption by approx. 16% on a per-seat basis.
We can now offer zero emissions turnarounds at each of those 11 locations when previously, a standard turnaround could emit up to 52kg of CO2. Our partnerships with industry leaders such as Azul and Menzies Aviation are vital to us in achieving our goal of being net carbon neutral by 2050.”
Ryanair, Europe’s largest and greenest airline, today (15 Oct) confirmed it has been forced to cancel 700 flights and three Lisbon routes (to Tours, Oujda and Bari) this Winter due to TAP’s continued hoarding of take-off and landing slots (which TAP does not use) at Lisbon Portela Airport. This anti-competitive “slot blocking” has prevented Ryanair from obtaining sufficient slots (despite the assistance of the slot coordinator and the airport operator), for planned new route growth. TAP’s plan to cut its fleet by 20% means it simply cannot use all the slots it holds.
These cancelled flights will damage Lisbon’s connectivity and post-Covid recovery. The Portuguese Government and the European Commission must now intervene to end TAP’s anti-competitive “slot blocking”, free up this UNUSED capacity at Lisbon Portela and open Lisbon Montijo Airport to allow airlines to grow. It is essential that Portugal’s critical national infrastructure is used to support the local economy and not abused to protect an inefficient zombie airline, which the Portuguese Government has already wasted €3bn of taxpayers’ money on.
Ryanair will keep all seven aircraft (a $700m investment) and crew in place in Lisbon this Winter to ensure it is ready and able to reinstate all flights if sufficient slots are freed up.
Ryanair’s Group CEO, Michael O’Leary, said:
“We deeply regret these unnecessary disruptions to passengers from these cancelled flights and routes caused by TAP’s blocking of slots which it is not using. This anti-competitive slot blocking obstructs the growth of airlines and the recovery of traffic, tourism and jobs at Lisbon Portela Airport, to the detriment of Portuguese consumers.
Ryanair remains committed to working with our airport partner in Lisbon, to support Portugal’s tourism recovery and to rebuild connectivity after the Covid pandemic. We now call on the Portuguese Government and the European Commission to intervene to free up these unused slots at Lisbon Portela Airport and to urgently open Lisbon Montijo Airport.
Ryanair will continue to bring millions of new visitors to and from Portugal, investing in tourism and getting travel back to normal, with the widest choice and lowest fares.”
Ryanair, Europe’s No.1 airline, today (07 Oct) announced a new Summer 22 route from Helsinki to Venice, operating two weekly flights, following Ryanair’s new base announcement at Venice Marco Polo this week. As travel recovers to pre-Covid levels, Ryanair’s growth continues to lead traffic and tourism recovery across Europe.
Finnish families and visitors can now book a much-deserved Italian break to Venice next Summer and to celebrate, Ryanair has launched a €19.99 seat sale for travel until the end of October 2022, which must be booked by midnight Saturday, 9th October on www.Ryanair.com.
Ryanair’s Director of Commercial, Jason McGuinness, said:
“We are delighted to announce this new route from Helsinki to Venice, operating two weekly flights for Summer 2022. Ryanair remains committed to re-building Finland’s tourism industry and strengthening international connectivity as we continue to grow in Europe and travel returns to pre-Covid levels.
To celebrate, we are launching a seat sale with fares available from just €19.99 for travel until the end of October 2022, which must be booked by midnight Saturday 9th October. Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com to avoid missing out.”
Three New 737 “Gamechanger” Based Aircraft, $300m Investment & 100 New Jobs
86 Routes (20 New) – Largest Ever Veneto Region Schedule
Ryanair, Europe and Italy’s No.1 airline, today (6th Oct) announced its newest Italian base in Venice Marco Polo with three new Boeing 737 8-200 “Gamechanger” based aircraft, representing an investment of $300m alongside the introduction of 18 new routes (24 total) significantly enhancing Venice’s domestic & international connectivity to 12 European countries from Summer 2022.
Ryanair’s new Venice Marco Polo base will deliver:
Ryanair’s new base at Venice Marco Polo represents our commitment to the Veneto region, where Ryanair has already opened a two aircraft base this year in Venice Treviso (operating 48 routes) and Verona Airport with today’s announcement of 2 new routes to Porto and Palma from Summer 2022. Today’s annocument further demonstrates Ryanair’s ability to rebuild the Veneto region’s tourism industry as we will now operate 86 routes from Summer 2022 at Venice Marco Polo, Venice Treviso and Verona.
With 24 routes to choose from at Venice Marco Polo, passengers can now book a well-deserved summer getaway, flying at the lowest fares to exciting destinations such as Barcelona, Gdańsk, Helsinki, Lisbon, and Stockholm. To celebrate the opening of its new Venice Marco Polo base, Ryanair has launched a seat sale with fares available from just €19.99, which must be booked by midnight Friday, 8th October, only on the Ryanair.com website.
Ryanair’s Director of Commercial, Jason McGuinness, said:
“As Europe and Italy’s largest airline, we are delighted to open our newest Italian base at Venice Marco Polo with three new 737 “Gamechanger” aircraft, further strengthening the long-standing cooperation between Ryanair and the SAVE Group. Today’s announcement of 86 routes (20 new) for the Veneto region demonstrates Ryanair’s ability to rapidly rebuild Italian tourism.
As Ryanair takes delivery of 55 new B737 8-200 ‘Gamechanger’ aircraft this winter, we are delighted to announce that three of these will be based in Venice Marco Polo for Summer 2022, which represents a $300m investment in Venice Marco Polo Airport. These new aircraft will deliver a total of 24 destinations, including 18 new connections and 100 new jobs in an environmentally sustainable manner.
As consumer confidence returns, we call on the Italian Government to scrap the municipal tax for all Italian airports, which is damaging the competitiveness of Italian airports versus their European counterparts. The axing of this tax would facilitate a rapid recovery in Italian air traffic and jobs thanks to Ryanair’s low fares and long-term growth plan.
To celebrate our new Venice Marco Polo base, we are launching an unmissable seat sale, with prices starting from just €19.99 (available until midnight Friday, 8th Oct). A much-deserved getaway is only a click away, so to avoid disappointment, we advise customers to act fast and book directly on www.ryanair.com before these amazing low fares are snapped up!
Camillo Bozzolo, Commercial Director Aviation SAVE Group, said:
“The activation of Ryanair’s new base in Venice strengthens the carrier’s presence in our territory, accelerating the resumption of traffic started at the beginning of June with the opening of the Treviso base. For the SAVE Group, this represents confirmation of the centrality of the airports managed in the development strategies of the main carriers, which will speed up the recovery of pre-pandemic traffic volumes.
Thanks to the 3 aircraft that will be based at Marco Polo, the offer of outgoing destinations aimed at our catchment area will expand, thus connecting more and more niche destinations that will enrich the network of destinations served by the airport.”
Ryanair Holdings plc today (Mon, 4 Oct) released September traffic statistics as follows:
| RYR GROUP | SEP 2020 | SEP 2021 |
| TRAFFIC | 5.2m | 10.6m |
| L. FACTOR | 71% | 81% |
| GUESTS | LOAD FACTOR | |
| July | 9.3m | 80% |
| August | 11.1m | 82% |
| September | 10.6m | 81% |
Ryanair operated over 69,500 flights in September with an 81% load factor.