Ryanair Holdings plc today (17 May) reported a full year loss of €815m (excl. hedge ineffectiveness), compared to a PY profit of €1,002m. Features of FY21 included:

• FY21 traffic fell 81% from 149m to 27.5m due to Covid-19 restrictions.
• Liquidity preservation prioritised with €3.15bn cash at year end (31 Mar.).
• Cost reductions implemented across all Group airlines.
• Unprecedented backlog of Covid customer requests/refunds processed.
• Job losses minimised via engagement with our people & unions.
• B737-8200 “Gamechanger” firm order increased to 210 aircraft (from 135).
• CDP awarded very strong (first time) “B-” climate protection score.
• Non-EU shareholder voting rights were restricted post Brexit.

FY end	31 Mar. 2020	31 Mar. 2021	Change
Customers	148.6m	27.5m	-81%
Load Factor	95%	71%	-24pts
Revenue	€8.49bn	€1.64bn	-81%
Op. Costs	€7.37bn	€2.48bn	-66%
PAT/(Net Loss)*	€1,002m	(€815m)	n/m

 

*Non-IFRS financial measure, excl. FY21 €200m except. hedge ineffectiveness charge (FY20: €353m charge). 

COVID-19:

FY21 was the most challenging in Ryanair’s 35-year history.  Covid-19 saw traffic collapse, almost overnight, from 149m to just 27.5m as many European Govts. (with little notice or co-ordination) imposed flight bans, travel restrictions and national lockdowns. There was a partial recovery during summer 2020, as initial lockdowns eased, however a second Covid-19 wave in Europe followed quickly in the autumn with a third wave in spring.  This created enormous disruptions and uncertainty for both our customers and our people, as they suffered constantly changing Govt. guidelines, travel bans and restrictions.  Ryanair responded promptly, and effectively, to this crisis, by working hard to assist millions of customers with flight changes, refunds and changed travel plans.  We minimised job losses through agreed pay cuts and participation in Govt. job support schemes, while at the same time keeping our pilots, cabin crew and aircraft current and ready to resume service once normality returns.

The Covid-19 crisis precipitated the collapse of a number of EU airlines including Flybe, Norwegian, Germanwings and Level and substantial capacity cuts at many others.  It sparked a tsunami of State Aid from EU Govts. to their insolvent flag carriers including Alitalia, AirFrance/KLM, LOT, Lufthansa, SAS, TAP and others, which will distort EU competition and prop up high cost, inefficient, flag carriers for many years.  We expect intra-European air travel capacity to be materially lower for the foreseeable future.  This will create opportunities for Ryanair to extend airport growth incentives, as the Group takes delivery of 210 new (lower cost) Boeing 737s.  We are encouraged by the recent release of multiple Covid-19 vaccines and hope that their rollout will facilitate the resumption of intra-Europe air travel and tourism this summer.  If, as is presently predicted, most European populations are vaccinated by Sept., then we believe that we can look forward to a strong recovery in air travel, jobs and tourism in H2 of the current fiscal year (FY22). The recent strong increases in weekly bookings since early April suggests that this recovery has already begun.

THE ENVIRONMENT:

Ryanair has shown that we can grow low fare traffic while reducing our impact on the environment.   Every passenger that switches to Ryanair from one of Europe’s legacy airlines cuts their CO₂ emissions by almost 50% per flight.  Over the next 5-years Ryanair’s traffic will grow to 200m p.a.  This will be achieved in a manner that balances the desire for low fares with the need for sustainable flying.  Ryanair’s $20bn+ investment in new technology aircraft will be pivotal in achieving this ambition.  The new B737-8200 “Gamechanger” aircraft offers 4% more seats, but delivers a 16% lower fuel burn and 40% lower noise emissions which will help Ryanair to lower its CO₂ and noise footprint over the next decade.

The Group continues to work actively with the EU, fuel suppliers and aircraft manufacturers to incentivise sustainable aviation fuel (SAF) use.  We are working with A4E and the EU Commission to accelerate reform to the Single European Sky, so that we can minimize ATC delays and the resulting avoidable oil consumption and CO₂ emissions.  In 2020 Ryanair received a (first time) “B-” climate protection rating from CDP[1].  While this is a strong inaugural rating, highlighting Ryanair’s excellent environmental performance and governance, the Group is committed to improving this score over the next 2 years.  In April, Ryanair established a Sustainable Aviation Research Centre partnership with Trinity College Dublin to help accelerate the development of SAF.  Ryanair’s goal is to power 12.5% of its flights with SAF by 2030.  This, together with the Group’s investment in new Gamechanger aircraft will help Ryanair achieve its target of lowering CO₂ per passenger/km by 10% to just 60 grams by 2030.

FY21 BUSINESS REVIEW:

Revenue & Costs

FY21 revenue fell by 81% to €1.64bn, in line with the fall in traffic to just 27.5m from 149m (pre Covid-19).  Ancillary revenue delivered a solid performance as more guests chose priority boarding and reserved seating, resulting in an 11% increase in per passenger spend to almost €22. FY21 cost performance was strong, falling 66%.  Due to an 81% reduction in traffic and aircraft delivery delays, the Group recorded a €200m ineffectiveness charge on fuel and currency hedges in FY21.

During the past year substantial work has been undertaken to right size the Group’s long-term cost leadership.  This process commenced with significant cuts in senior management pay and the cancellation of FY21 management bonus payments this year.  Group airlines negotiated modest pay cuts with our people and their unions that minimised job losses but allow for pay restoration over years 3 to 5 under multi-year pay agreements.  Our Route Development teams continue to work with airport partners across Europe, and have negotiated lower airport costs, traffic recovery incentives and the extension of many low cost airport growth deals – incl., for example, long term extensions of low-cost growth deals in London Stansted (to 2028), Milan Bergamo (to 2028) & Brussels Charleroi (to 2030). In Dec. the Group increased its firm order for the B737-8200 Gamechanger from 135 to 210 aircraft while securing further, modest, price discounts.  Reasonable and fair compensation was also agreed with Boeing for the 2-year delivery delays to these aircraft.  The Gamechanger will, we believe, further widen the cost gap between Ryanair and all other European airlines for the next decade.  These new aircraft have 4% more seats, 16% lower fuel burn and 40% lower noise emissions and will enable the Ryanair Group to grow to 200m passengers p.a. over the next 5 years. Ryanair hopes to take delivery of its first Gamechanger aircraft in late May and hopes to have over 60 Gamechangers in the fleet before the peak S.22.

Balance Sheet & Liquidity

The balance sheet remains one of the strongest in the industry with a BBB credit rating (S&P and Fitch), €3.15bn cash at 31 Mar. and over 85% of the B737 fleet being unencumbered. Since Mar. 2020, the Group has lowered cash burn by cutting costs, participating in EU Govt. payroll support schemes, cancelling share buybacks and deferring non-essential capex.  Over the past year, the Group successfully raised c.€1.95bn in new finance (incl. €400m share placing, €850m eurobond and £600m CCFF) and cash was further boosted by supplier reimbursements during the year.  This financial strength enables the Group to capitalise on the many growth opportunities that will be available post Covid-19.

EU OWNERSHIP & CONTROL POST-BREXIT:

As previously advised, Ryanair has restricted voting rights of non-EU shareholders (now including UK nationals) from 1 Jan. 2021 to protect its EU airline licences post-Brexit.  A long-standing prohibition on non-EU citizens purchasing Ryanair’s ordinary shares now also extends to UK nationals, which will ensure a steady increase in the  Company’s EU shareholding (currently approx. 1/3 of economic rights but 100% of voting rights).  We expect these restrictions will remain in place for the foreseeable future until the balance in favour of EU shareholders is restored or the EU & UK agree a less restrictive airline ownership and control regime than the current 50%+ nationality rule which dates back to the 1940s.  Meanwhile, UK nationals and other non-EU investors may continue to invest only in ADRs which are listed on NASDAQ.

OUTLOOK:

FY22 continues to be challenging, with uncertainty around when and where Covid lockdowns and travel restrictions will be eased.  The Group expects Q1 traffic to be heavily curtailed to between 5m and 6m guests.  With a very close-in booking curve, visibility for the remainder of FY22 is close to zero although bookings have jumped significantly from a very low base since week 1 of April.  It is therefore impossible to provide meaningful FY22 guidance at this time.  However, as recently announced, we think that FY22 traffic is likely to be towards the lower end of our previously guided range of 80m to 120m passengers.  We also (cautiously) believe that the likely outcome for FY22 is currently close to breakeven – assuming that a successful rollout of vaccines this summer allows a timely easing of European Govt. travel restrictions on intra-European traffic in time for the peak travel period of Jul./Aug./Sept.

As we look beyond the Covid-19 crisis, and the successful completion of vaccination roll outs, the Ryanair Group expects to have a much improved cost base and a very strong balance sheet.  We will also benefit from a reduced fleet cost for the next decade as we take more deliveries of our B737 “Gamechanger” aircraft which will materially improve revenues with 4% more seats while substantially reducing unit costs, especially fuel. This will enable the Group to fund lower fares and capitalise on the many growth and market share opportunities that are now available across Europe, especially where competitor airlines have substantially cut capacity or failed. The Group expects to benefit from a strong rebound of pent up travel demand through the second half of 2021, and looks forward to returning to pre-Covid growth in summer 2022 with the help of the Gamechanger aircraft and new bases (incl. those recently announced in Billund, Riga, Stockholm, Zadar & Zagreb). Ryanair is committed to delivering this growth in an environmentally sustainable manner (which reduces both fuel consumption and CO₂ emissions per passenger) while at the same time improving its industry leading customer service and customer experience.

[1] CDP – Carbon Disclosure Project is an independent, non-profit, global environmental reporting organisation.

Ryanair, Ireland’s largest airline, has today (14^th May) called on the Irish Government to lift travel restrictions, including Ireland’s unique and failed hotel quarantine, for travel to and from the UK and the European Union.

Ryanair calls for the immediate removal of all travel restrictions from the end of May, for air travel to and from the UK  and European Union countries based on the following facts:

1. There are less than 100 patients in Irish hospitals suffering from the Covid-19 virus.
2. All of Ireland’s high-risk groups (the elderly, health service, nursing homes, etc.) have now been vaccinated, eliminating any Covid risk of our hospitals and health service being overwhelmed.
3. First dose vaccination rates in the EU are now approaching 40% of all adults receiving at least their first dose vaccine.
4. The UK have now first dose vaccinated more than 60% of its adult population, yet UK visitors that fly to Ireland are still required to quarantine for 14 days, when visitors from Northern Ireland can drive across the border with no restrictions whatsoever, and Irish citizens can travel to the UK without any quarantine.

Ryanair’s CEO Eddie Wilson said:

“Thanks to the success of the UK’s vaccine program, there is no justification for requiring visitors to Ireland from the UK (our major visitor market) to quarantine. The vast majority of the UK adult population have now received their first dose vaccination, and therefore pose no threat or risk to Ireland’s hospitals or health service. Equally as Ireland and other EU countries vaccine programs exceed 33% (with most of the high-risk groups now fully vaccinated) and with most of Europe on track to vaccinate 80% of its adult population with first dose vaccines by the end of June, there is no need or requirement for Ireland to maintain travel restrictions on UK and Intra-EU air travel from the end of May onwards.

Ireland’s travel restrictions are now outdated, inappropriate and unnecessary for air travel to/from the UK, and the European Union, where successful vaccination programs have eliminated any risk to our hospitals and health services. It’s time our Government got the country and our tourism industry back to work, and we call again on Minister Eamonn Ryan to action the Aviation Task Force Report he received in July 2020 – 10 months ago – which has been gathering dust on his desk for 10 months with no action taken whatsoever.

 Passengers all over Europe have been booking Ryanair flights in huge volumes over recent weeks as travel restrictions are lifted. It is inappropriate and unnecessary for Ireland to maintain its unique, and ineffective hotel quarantine system for EU visitors, the majority of whom will now be vaccinated, coming from the UK and Europe. Let’s end the travel restrictions on EU travel from the end of May.”

 Ryanair, Europe’s No 1 airline, today (13 May) added 4 extra flights to accommodate Chelsea and Manchester City supporters travelling to see their side’s Champions League final in Porto, following huge demand from fans after the game’s move from Istanbul.

Seats are limited and selling fast, so Ryanair advises Chelsea and Man City fans to log on to www.ryanair.com and book these Champions League special flights as soon as possible to avoid disappointment.

Chelsea v Man City – Saturday, May 29th
DATE	TIME	ROUTE
28/05/21	13:00	Manchester-Porto
30/05/21	15:00	Porto-Manchester
28/05/21	13:00	Stansted-Porto
30/05/21	17:00	Porto-Stansted

Ryanair’s Alejandra Ruiz said:

“Chelsea and Man City will now come face to face in the final of Europe’s premier club competition in Porto and following strong demand from fans for the game we’ve added 4 extra flights. Our specials depart London Stansted and Manchester on Friday 28^th May and return from Porto on Sunday 30^th May.

These Champions League special flights are on sale now, so fans should log on to www.ryanair.com today and book early to avoid missing out.”

Clientes Devem Enviar Candidaturas Antes De 31 De Maio

Lisboa, 13 de maio de 2021. Ryanair, a companhia aérea líder em tarifas baixas, oferta de voos, pontualidade, e atenção ao cliente, lançou um novo Painel de Assessoramento ao Cliente. A companhia aérea juntará clientes de toda a Europa para ouvir o seu feedback e recomendações que ajudarão a melhorar o seu serviço ao cliente.

Como parte da primeira reunião do Painel de Assessoramento ao Cliente que terá lugar no outono, os clientes selecionados viajarão até aos escritórios da Ryanair em Dublin para participar num evento de atenção ao cliente que ajudará a companhia aérea a melhorar os seus serviços. Os clientes que ficarem de fora da primeira reunião terão ainda a oportunidade de participar em reuniões futuras que terão lugar em grandes cidades europeias como Madrid, Roma, Berlim e Varsóvia, entre outras. As recomendações do Painel darão forma ao programa de melhorias de atenção ao cliente da Ryanair 2022, reforçando o compromisso da companhia aérea em oferecer as tarifas mais baixas, máxima pontualidade e o melhor serviço ao cliente.

O novo Painel da Ryanair está incluído num conjunto de iniciativas de serviço ao cliente que serão lançadas ao longo de 2021. Para aderir a esta iniciativa, os clientes devem apresentar as suas candidaturas em Ryanair.com antes de 31 de maio e os clientes selecionados serão notificados até 14 de junho. Os voos e o alojamento em hotel para os membros do painel (juntamente com um acompanhante) serão cobertos pela Ryanair. Os membros do painel terão ainda a possibilidade de explorar a capital irlandesa numa viagem de duas noites.

Dara Brady, Director de Marketing da Ryanair, afirmou:

“Temos o prazer de lançar o nosso primeiro Painel de Assessoramento ao Cliente para que os clientes nos ajudem a promover melhorias no serviço e atenção ao cliente da Ryanair. A Ryanair é imbatível em tarifas baixas, oferta de voos e pontualidade, e à medida que aumentamos o nosso tráfego para 200 milhões de passageiros por ano, estamos determinados a continuar a ouvir os nossos clientes e a melhorar o serviço que lhes oferecemos.

O nosso novo Painel fornecer-nos-á feedback e recomendações de clientes e ajudar-nos-á a oferecer um serviço e atenção melhorados em 2022 e no futuro. À medida que a Ryanair ultrapassa a pandemia da Covid-19, os clientes podem esperar melhorias no serviço, novas aeronaves e tarifas ainda mais baixas”.

Ryanair, 1ère compagnie aérienne d’Europe, a annoncé aujourd’hui (13 mai) une nouvelle ligne de Marseille vers Paphos (Chypre), 2 fois par semaine dès juillet, dans le cadre du programme été 2021 France de Ryanair.

Les passagers français pourront profiter de Ryanair pour voyager cet été aux tarifs les plus bas et avec la flexibilité de n’avoir aucun frais de modification en cas de changement de plan. Pour l’occasion, Ryanair lance une vente de billets à partir de 19,99€ seulement pour des voyages jusque fin octobre 2021, à réserver jusqu’au samedi 15 mai à minuit sur www.ryanair.com.

Jason McGuinness, Directeur Commercial de Ryanair, a déclaré:

«Alors que les campagnes vaccinales se poursuivent dans les prochains mois, la saison estivale est quasiment là et nous sommes heureux d’annoncer une nouvelle ligne de Marseille vers Paphos, 2 fois par semaine à partir de juillet dans le cadre du programme été 2021 France de Ryanair. 

Les passagers peuvent réserver leurs vols en sachant que s’ils doivent reporter ou modifier leurs dates de voyage, ils pourront le faire sans aucun frais de modification à deux reprises jusqu’à fin octobre 2021.

Pour l’occasion nous lançons jusqu’au samedi 15 mai une vente de billets au départ de Marseille dès 19,99€ seulement pour voyager jusqu’à fin octobre 2021 ! Pour obtenir les meilleurs prix, nous invitons nos passagers à réserver sans attendre sur www.ryanair.com»

La Aerolínea Irlandesa Invita A Los Clientes A Presentar Su Solicitud Para Formar Parte De Este Grupo Antes Del 31 De Mayo.

Madrid, 13 de mayo de 2021. Ryanair, la primera aerolínea en Europa por sus tarifas bajas, su oferta, la puntualidad de sus vuelos y su servicio al cliente, ha lanzado la creación de un nuevo Panel de Asesoramiento al Cliente. La aerolínea irlandesa invita a sus consumidores de toda Europa a reunirse para dar su opinión y hacer recomendaciones que ayuden a Ryanair a seguir mejorando el servicio al cliente.

Como parte de la primera reunión del Panel de Asesoramiento al Cliente este otoño, los clientes seleccionados serán trasladados a la oficina de Ryanair en Dublín para participar en un evento de atención al cliente para ayudar a la aerolínea a mejorar su servicio. Además, el resto de los consumidores que se queden fuera de la primera reunión podrán esperar futuras reuniones de esta iniciativa en importantes ciudades europeas como Madrid, Roma, Berlín y Varsovia, entre otras. Las recomendaciones del Panel darán forma al programa de mejoras para clientes de Ryanair en 2022, que reforzará el compromiso de la aerolínea de ofrecer las tarifas más bajas, vuelos puntuales y el mejor servicio al cliente.

El nuevo Panel de Asesoramiento al Cliente de Ryanair forma parte de las diferentes propuestas de atención al cliente que se pondrán en marcha en 2021. Para formar participar en él, las solicitudes deberán presentarse en Ryanair.com antes del 31 de mayo y los candidatos seleccionados serán notificados antes del 14 de junio. Los vuelos y el alojamiento en hotel para los miembros del panel (junto con un acompañante) serán cubiertos por Ryanair de forma que tengan la oportunidad de explorar la capital irlandesa en su viaje de dos noches.

Dara Brady, Director de Marketing y Digital de Ryanair, ha declarado: “Estamos encantados de lanzar nuestro primer Panel de Asesoramiento al Cliente para que los consumidores nos ayuden a impulsar mejoras en la atención y el servicio al cliente de Ryanair. Aunque somos imbatibles en cuanto a tarifas bajas, opciones y puntualidad de los vuelos, a medida que crecemos hasta alcanzar los 200 millones de pasajeros anuales, estamos decididos a seguir escuchando a nuestros clientes y a mejorar el servicio que les ofrecemos.

Nuestro nuevo Panel nos proporcionará comentarios y recomendaciones directas de los clientes y nos ayudará a ofrecerles un servicio mejorado a lo largo de 2022 y más allá. Así, conforme Ryanair supera la pandemia de la Covid-19, los clientes pueden esperar aún más mejoras en el servicio en nuevos aviones a precios todavía más bajos”.

I Clienti Sono Invitati A Candidarsi Entro Il 31 Maggio

Ryanair, la compagnia aerea numero 1 in Europa per tariffe basse, scelta, voli puntuali e servizio clienti, ha annunciato oggi (13 maggio) il lancio di un nuovo Customer Advisory Panel che inviterà i clienti Ryanair di tutta Europa a unirsi per fornire feedback e consigli che aiuteranno Ryanair a continuare a migliorare i suoi servizi per i passeggeri.

Nell’ambito della sua prima riunione del gruppo consultivo dei clienti questo autunno, i candidati selezionati saranno invitati alla sede Ryanair a Dublino per partecipare a un evento focalizzato sul tema dell’assistenza clienti per aiutare Ryanair a migliorare il proprio servizio. I membri del panel saranno anche invitati alle future riunioni del comitato che si terranno nelle città europee più importanti ed entusiasmanti come Madrid, Roma, Berlino, Varsavia e altre ancora. Le raccomandazioni del gruppo di esperti daranno forma al programma di miglioramento dell’assistenza clienti di Ryanair per il 2022, rafforzando l’impegno di Ryanair a fornire le tariffe più basse, voli puntuali e un ottimo servizio clienti.

Il nuovo Customer Advisory Panel di Ryanair è una delle numerose iniziative di assistenza clienti che verranno lanciate nel 2021. Le domande devono essere inviate su Ryanair.com entro il 31 maggio e i candidati selezionati verranno informati prima del 14 giugno. I voli e la sistemazione in hotel per i membri del panel (e un partner) saranno a cura di Ryanair e i membri del panel avranno l’opportunità di esplorare la città di Dublino durante il loro soggiorno di 2 notti.

Il Direttore Marketing e Digital di Ryanair, Dara Brady, ha dichiarato:

“Siamo entusiasti di annunciare il nostro primo Customer Advisory Panel per consentire ai clienti di aiutarci a promuovere miglioramenti nell’assistenza e nel servizio clienti di Ryanair. Sebbene Ryanair non possa essere battuta per le tariffe basse, la scelta e la puntualità dei voli, man mano che cresciamo fino a 200 milioni di passeggeri all’anno, siamo determinati a continuare ad ascoltare i nostri clienti e a migliorare il nostro servizio..

Il nostro nuovo Customer Advisory Panel ci fornirà feedback e consigli diretti da parte dei clienti e ci aiuterà a fornire un servizio migliore ai nostri ospiti per tutto il 2022 e oltre. Con l’uscita di Ryanair dalla pandemia Covid-19, i clienti possono aspettarsi ulteriori miglioramenti del servizio sui nuovi aeromobili a prezzi ancora più bassi ”.