Ryanair, compania aeriană preferată a europenilor, a publicat astăzi, 14 februarie, statistica lunară pentru ianuarie 2018 care confirmă Ryanair drept compania aeriană Nr. 1 la serviciu pentru clienți:
– 87% din peste 54,000 de zboruri în ianuarie au ajuns la timp (creștere de 1%)
– Doar 3 plângeri la 1,000 de clienți
– Doar o plângere de bagaje la 3,000 de clienți
– La peste 99% dintre sesizări s-a răspuns într-un termen de 7 zile
Kenny Jacobs, Ryanair, a declarat:
“Ryanair a transportat 9.3 milioane de consumatori în ianuarie, cu 87% dintre zboruri aterizând la timp, o îmbunătățire de 1% față de ianuarie 2017. Cu rețeaua noastră de rute în continuă expansiune, dar și îmbunătățirile suplimentare, anunțate recent, ale programului “Always Getting Better”, Ryanair continuă să ofere mult mai mult decât doar tarifele cele mai mici din Europa.“
| Ianuarie |
2017 |
2018 |
| Zboruri la timp |
86% |
87% |
| Plângeri la 1,000 pax |
2.15 |
3.03 |
| Sesizări de bagaje la 1,000 pax |
0.67 |
0.39 |
| Răspunsuri la sesizări în 7 zile |
99% |
99% |
Madrid, 14 de febrero de 2018. Ryanair, la aerolínea favorita en Europa, ha anunciado hoy sus estadísticas de Servicio al Cliente de enero de 2018, que confirman que la aerolínea continúa siendo líder en Europa en este apartado con:
– El 87% de 54.000 vuelos puntuales en enero (con una subida del 1%)
– Sólo tres reclamaciones por cada 1.000 pasajeros
– Sólo una reclamación por equipaje por cada 3.000 pasajeros
– Más del 99% de las reclamaciones se respondieron en un plazo menor a siete días
Kenny Jacobs, de Ryanair, ha declarado: “Ryanair transportó 9,3 millones de pasajeros en enero, con el 87% de nuestros 54.000 vuelos aterrizando puntuales. Gracias a nuestra creciente red de rutas y las recientemente anunciadas novedades de nuestro programa ‘Siempre Mejorando’, seguimos ofreciendo mucho más que las tarifas más bajas de Europa”.
| Enero |
2017 |
2018 |
| Índice de Puntualidad |
86% |
87% |
| Reclamaciones por cada 1.000 pasajeros |
2,15 |
3,03 |
| Reclamaciones por equipaje por cada 1.000 pasajeros |
0,67 |
0,39 |
| Reclamaciones contestadas en un plazo menor a siete días |
99% |
99% |
Ryanair, Europas foretrukne flyselskab, udgav i dag (d.14. feb.) sin januarstatistik 2018 for kundeserivce, som bekræfter, at Ryanair forbliver Europas foretrukne flyselskab ang. Kundeservice med:
– 87% af over 54.000 fly i januar landede til tiden (op med 1%)
– Kun 3 klager per 1.000 kunder
– Kun 1 klage over bagage per 3.000 kunder
– Over 99% af alle klager besvaret indenfor 7 dage
Ryanairs Kenny Jacobs sagde:
“Ryanair fløj 9,3 millioner kunder i januar, hvor 87% af de mere end 54.000 fly ankom til tiden. Det er en forbedring på 1% i forhold til januar 2017. Med vores ekspanderende rutenetværk og yderligere forbedringer, herunder dem, der for nylig blev annonceret som led i vores 2018 “Always Getting Better” -program, fortsætter Ryanair med at levere meget mere til vores kunder end blot de laveste priser i Europa.”
| Januar |
2017 |
2018 |
| Fly til tiden |
86% |
87% |
| Klager per 1.000 pax |
2.15 |
3.03 |
| Bagageklager per 1.000 pax |
0.67 |
0.39 |
| Klager besvaret indenfor 7 dage |
99% |
99% |
Ryanair, Europe’s favourite airline, today (14 Feb) released its January 2018 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
– 87% of over 54,000 flights in January arriving on-time (up 1%)
– Just 3 complaints per 1,000 customers
– Just 1 bag complaint per 3,000 customers
– Over 99% of all complaints answered within 7 days
Ryanair’s Kenny Jacobs said:
“Ryanair carried 9.3 million customers in January with 87% of more than 54,000 flights arriving on-time, an improvement of 1% on January 2017. With our expanding route network and additional enhancements, including those recently announced as part of our 2018 “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”
| January |
2017 |
2018 |
| On-time flights |
86% |
87% |
| Complaints per 1,000 pax |
2.15 |
3.03 |
| Bag complaints per 1,000 pax |
0.67 |
0.39 |
| Complaints answered within 7 days |
99% |
99% |
Ryanair, Europe’s No. 1 airline, today (13 Feb) launched a new Nantes to Seville route and a new Bordeaux to Valencia route which will run twice weekly as part of its Winter 2018 schedule, which will go on sale on the Ryanair.com website next month.
French consumers and visitors can enjoy even lower fares and the latest “Always Getting Better” improvements including:
– Reduced checked-in bag fees – lower €25 fee, bigger 20kg bag allowance
– Connecting flights at Rome, Milan & Porto with more airports to follow
– Ryanair Rooms with 10% off Travel Credit
– Ryanair Transfers – wider choice of ground transport with new partner Car Trawler
– Punctuality Promise – 90% of our flights will be on time
– Price Promise – find a cheaper fare and we’ll refund the difference + €5 to your My Ryanair account
Ryanair’s Chiara Ravara said:
“We are pleased to launch 1 new route from Nantes to Seville and 1 new route from Bordeaux to Valencia with a twice weekly service, which will operate as part of our Winter 2018 schedule. These 2 new routes included in our Winter 2018 schedule will go on sale next month, and French consumers and visitors can look forward to even lower fares and the latest “Always Getting Better” improvements.
To celebrate, we are releasing seats for sale from just €19.99 (subject to availability) for travel between March and May, which are available for booking until midnight Friday (16 Feb). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com now and avoid missing out.”
Ryanair, Europe’s No. 1 airline, today (13 Feb) launched 2 new Tangier routes to Seville and Valencia, 1 new Rabat route to Seville and 1 new Fez route to Valencia which will all run twice weekly as part of its Winter 2018 schedule, which will go on sale on the Ryanair.com website next month.
Moroccan consumers and visitors can enjoy even lower fares and the latest “Always Getting Better” improvements including:
– Reduced checked-in bag fees – lower €25 fee, bigger 20kg bag allowance
– Connecting flights at Rome, Milan & Porto with more airports to follow
– Ryanair Rooms with 10% off Travel Credit
– Ryanair Transfers – wider choice of ground transport with new partner Car Trawler
– Punctuality Promise – 90% of our flights will be on time
– Price Promise – find a cheaper fare and we’ll refund the difference + €5 to your My Ryanair account
Ryanair’s Chiara Ravara said:
“We are pleased to launch 2 new routes from Tangier to Seville and Valencia, 1 new route from Rabat to Seville and 1 new route from Fez to Valencia all with a twice weekly service, which will operate as part of our Winter 2018 schedule. These 4 new routes included in our Winter 2018 schedule will go on sale next month, and Moroccan consumers and visitors can look forward to even lower fares and the latest “Always Getting Better” improvements.
To celebrate, we are releasing seats for sale from just €19.99 (subject to availability) for travel between March and May, which are available for booking until midnight Friday (16 Feb). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com now and avoid missing out.”
Ryanair, Europe’s No. 1 airline, today (13 Feb) launched a new Luxembourg to Seville route which will run twice weekly as part of its Winter 2018 schedule, which will go on sale on the Ryanair.com website next month.
Luxembourg consumers and visitors can enjoy even lower fares and the latest “Always Getting Better” improvements including:
– Reduced checked-in bag fees – lower €25 fee, bigger 20kg bag allowance
– Connecting flights at Rome, Milan & Porto with more airports to follow
– Ryanair Rooms with 10% off Travel Credit
– Ryanair Transfers – wider choice of ground transport with new partner Car Trawler
– Punctuality Promise – 90% of our flights will be on time
– Price Promise – find a cheaper fare and we’ll refund the difference + €5 to your My Ryanair account
Ryanair’s Chiara Ravara said:
“We are pleased to launch 1 new route from Luxembourg to Seville with a twice weekly service, which will operate as part of our Winter 2018 schedule. This first route of our Winter 2018 schedule will go on sale next month, and Luxembourg consumers and visitors can look forward to even lower fares and the latest “Always Getting Better” improvements.
To celebrate, we are releasing seats for sale from just €19.99 (subject to availability) for travel between March and May, which are available for booking until midnight Friday (16 Feb). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com now and avoid missing out.”