Ryanair today (6 Jan) released its December customer service statistics, which show that:
- 91% of December flights arrived on-time (up from 88% December 2018) excl. ATC delays
- French ATC Strikes and ATC staff shortages delayed 5,687 Ryanair flights in Dec (9%)
Ryanair also released its December ‘Rate My Flight’ customer experience scores, which show 87% of over 95,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (92%), onboard service (90%), range of food & drink (83%), and boarding (82%).
| Rate My Flight |
Excell/V Good/Good |
| Customer Experience |
87% |
| Crew Friendliness |
92% |
| Onboard Service |
90% |
| Food & Drink Range |
83% |
| Boarding |
82% |
Ryanair’s Kenny Jacobs said:
“Ryanair Group Airlines carried over 11.2m customers in December with over 91% of our 60,000 flights arriving on-time excl. ATC delays. The regrettable and disruptive 13-days of French ATC strikes continued to impact customers in December, with France, Germany and Spain as the worst affected countries. Despite this, we continue to deliver industry-leading performance and our punctuality has again improved year-on-year.
We’re pleased that 87% of customers surveyed (over 95,000) rated their Ryanair flight in December as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”
Ryanair Holdings plc today (3 Jan) released December traffic statistics as follows:
| |
2018 |
2019 (LF) |
Growth |
| Ryanair Group |
10.3m |
11.2m (95%) |
+9% |
| Ryanair |
10.0m |
10.7m (95%) |
+7% |
| Lauda |
0.3m |
0.5m (95%) |
+67% |
| Rolling Annual* |
140.2m |
152.4m (96%) |
+9% |
*Includes Lauda pre-consolidation (August 2018) traffic.
ENDS
OTVARANJE NOVE BAZE LAUDAMOTIONA
31 LINIJA UKUPNO, 672,000 PUTNIKA GODIŠNJE, 50 % POVEĆANJE
Ryanair, najveći europski zrakoplovni prijevoznik, danas (10. prosinca) najavio je otvaranje baze u Zadru za sezonu 2020. godine. U sklopu ljetnog reda letenja 2020. godine ukupno je 31 linija, uključujući i 11 novih linija prema uzbudljivim odredištima kao što su Aarhus, Cork i Riga. Red letenja počinje već u travnju 2020., a procjenjuje se da će prevesti ukupno 672.000 putnika godišnje, te poduprijeti otvaranje oko 490 radnih mjesta u raznim djelatnostima i uslugama koje se pružaju na Zračnoj luci Zadar. Ryanair također otvara i svoju bazu s 3 zrakoplova Laudamotiona u Zadru, što predstavlja investiciju od oko 300 milijuna dolara te direktno otvaranje 90 novih radnih mjesta u Ryanairu.
Ryanairov ljetni red letenja za 2020. godinu u Zadru donosi:
- 3 bazna zrakoplova Laudamotiona ($300m investicija)
- 11 novih linija za Aarhus (2), Bremen (3), Cork (2), Paris Beauvais (2), Gdansk (3), Kaunas (2), Liverpool (2), Maastricht (2), Riga (2), Toulouse (2) & Wroclaw (2)
- 31 liniju ukupno
- 000 putnika godišnje (+50%)
- 90 novih radnih mjesta u Ryanairu
- 490* radnih mjesta u raznim djelatnostima na aerodromu
Zadrani i njihovi gosti od sada mogu planirati svoja putovanja prema 31 odredištu u Europi sve do kraja listopada 2020.godine, te letjeti po najnižim cijenama, a također i s najčišćom/najzelenijom velikom europskom zrakoplovnom kompanijom s najnižim emisijama CO2. Kako bismo sve ovo proslavili, Ryanair je pustio u prodaju karte od samo €21.99 eura, za putovanja u svibnju i lipnju 2020. godine. Karte se mogu kupiti na internetskoj stranici Ryanair.com i to od četvrtka, 12. prosinca u ponoć.
Eddie Wilson, CEO Ryanaira:
“Oduševljeni smo što otvaramo bazu u Zadru sljedećega ljeta, a u sklopu naših nastojanja da doprinesemo rastu prometa, turizma i radnih mjesta. Naš ljetni red letenja 2020. donosi 31 liniju, uključujući 11 novih linija, planiramo prevesti ukupno 672.000 putnika godišnje te generirati 490 radnih mjesta u raznim djelatnostima u Zadru. Zadrani i njihovi gosti od sada mogu kupiti najjeftinije karte i letjeti s najzelenijom/najčišćom europskom aviokompanijom na ukupno 31 liniji sve do kraja listopada 2020. Kako bismo proslavili, puštamo u prodaju karte od samo €21,99 eura za putovanja u svibnju i lipnju 2020. godine koje se mogu kupiti od četvrtka, 12. prosinca u ponoć. Budući da će karte po ovako nevjerojatno niskim cijenama biti vrlo brzo razgrabljene, što prije kliknite www.ryanair.com i rezervirajte svoje putovanje.”
Josip Klišmanić, direktor Zračne luke Zadar:
“Povratak baze Ryanaira u Zadar sa čak 3 zrakoplova veliko je priznanje Zadru, i kao zračnoj luci, ali i kao destinaciji. Rast ponude Ryanaira prema Zadru iz svih krajeva Europe proteklih godina pokazuje kako Zadar i Hrvatska imaju što za ponuditi našim gostima. Ryanair čini Zadar i Hrvatsku dostupnijima cijeloj Europi, ali ne zaboravimo, i Europu Zadru i Hrvatskoj.
Najave za 2020. godinu opravdavaju naša nastojanja da proširenjem kapaciteta Zračne luke Zadar podignemo razinu usluge za naše putnike i osiguramo preduvjete za daljnji rast. Bez ikakve sumnje, u tom daljnjem rastu Ryanair će imati važnu ulogu.”
*Prema ACI-jevom istraživanju na svakih milijun putnika generira se oko 750 radnih mjesta na Zračnoj luci.
Ryanair today (5 Dec) released its November CO2 emissions statistics, which show an ave. of 67g CO2 per passenger/km.
| |
November 2019 |
| Total Kilometres |
13,855m km |
| Total Passengers |
11m |
| Total CO2 Emissions |
932kt |
| CO2 Per Pax/km |
67g |
Ryanair’s Kenny Jacobs said:
“Ryanair is Europe’s greenest/cleanest major airline with the youngest fleet and highest load factors. Our CO2 per passenger/km is the lowest in the industry, having been cut from 82g to 67g over the last decade while other high fare competitors currently generate over 120g per pax/km.
The single most important thing any consumer can do to reduce their carbon footprint is switch to Ryanair. We are pleased to announce that our CO2 per pax/km for November was 67g, half the rate of other flag carrier European airlines, and we are committed to reducing this by a further 10% to under 60g per pax/km by 2030.”
Ryanair today (4 Dec) released its November customer service statistics, which show that:
- 93% of November flights arrived on-time (up from 91% November 2018) excl. ATC delays
- ATC staff shortages delayed 3,499 Ryanair flights in November (6%)
Ryanair also released its November ‘Rate My Flight’ customer experience scores, which show 88% of over 133,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (92%), onboard service (91%), range of food & drink (84%), and boarding (84%).
| November – Rate My Flight |
Excellent/Very Good/Good |
| Customer Experience |
88% |
| Crew Friendliness |
92% |
| Onboard Service |
91% |
| Food & Drink Range |
84% |
| Boarding |
84% |
Ryanair’s Kenny Jacobs said:
“Ryanair carried 11m customers in November with over 93% of our 60,000 flights arriving on-time excl. ATC delays. ATC staff shortages and disruptions have had less of an impact in November compared to previous months – but still continue to affect services, with Germany, Spain and Portugal as the worst ATC providers last month. Despite this, our punctuality is up year-on-year.
We’re pleased that 88% of customers surveyed (over 133,000) rated their Ryanair flight in November as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”
Ryanair, Europe’s No.1 airline, today (3 Dec) launched a massive Winter sale, with up to €20 off return flights from December until the end of February, across its European network.
This amazing offer marks the 10th and final day of Ryanair’s ‘Cyber Week’ sale, offering customers 10 consecutive days of fantastic sales on the Ryanair.com website.
These sale seats must be booked by midnight tonight (23:59hrs Tuesday). Ryanair’s 10 day long sale ends tonight so customers should log on to Ryanair.com for their last chance to book a bargain break.
Ryanair’s Alejandra Ruiz said:
“It’s the last day of our massive 10 day ‘Cyber Week’ sale and we’ve slashed up to €20 off return flights. This offer on flights between December and the end of February is only available until midnight tonight.
We’ve had 10 days of amazing deals on the Ryanair.com website, offering customers the lowest fares in Europe, with even bigger savings. Customers should log on to Ryanair.com for their last chance to bag a bargain break today – and look forward to flying with the greenest/cleanest major airline in Europe, with the lowest CO2 emissions.”
Ryanair Holdings PLC today (3 Dec) released November group traffic statistics as follows:
| |
2018 |
2019 (LF) |
Growth |
| Ryanair Group |
10.4m |
11.0m (96%) |
+6% |
| Ryanair |
10.1m |
10.5m (96%) |
+4% |
| Lauda* |
0.3m |
0.5m (95%) |
+67% |
* Lauda 2018 traffic includes pre-consolidation traffic.
| Rolling Annual |
139.1m |
151.6m (96%) |
+9% |