Ryanair, Europe’s No 1 airline, today (13 June) released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 90% of over 66,000 flights in May arriving on-time
- Less than 2 complaints per 1,000 customers
- 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 11 million customers in May with 90% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| May |
2016 |
2017 |
| On-time flights |
89% |
90% |
| Complaints per 1,000 pax |
1.23 |
1.64 |
| Bag complaints per 1,000 pax |
0.53 |
0.53 |
| Complaints answered within 7 days |
99% |
99% |
Ryanair, Europe’s No.1 airline, today (12 Jun) announced the appointment of Chiara Ravara as its new Senior Sales & Marketing Manager, promoting her from her previous role as Sales and Marketing Manager for Greece and the East Mediterranean market.
Chiara has worked in Ryanair since 2014, joining from Aviareps in Italy, and will oversee Ryanair’s Sales & Marketing team and activities across 34 countries in Europe and North Africa.
Ryanair’s Marketing Operations Director, Matthias Wenk said:
“We are pleased to appoint Chiara Ravara as our new Senior Sales & Marketing Manager, and she will bring considerable experience and industry knowledge to this key role. Chiara will spearhead the efforts of the Sales and Marketing team as we continue to roll out Year 4 of our ‘Always Getting Better’ customer experience improvement programme, and grow traffic, routes and tourism across Europe, with more than 130m people set to fly Ryanair this year.”
Chiara Ravara said:
“I am delighted to be appointed Senior Sales and Marketing Manager for Ryanair, Europe’s No.1 airline. These are exciting times for Ryanair with new digital innovations being rolled out, alongside extensive passenger growth, the ongoing expansion of the Ryanair fleet and continued customer service experience improvements. I have really enjoyed my time in Ryanair to date and I’m looking forward to this new challenge.”
50,000 SEATS FROM £9.99
Ryanair, Europe’s No. 1 (and strongest and stable) airline, today (9 June) launched a Hung Parliament special seat sale with fares on over 60 routes to Europe on sale from just £9.99 – ensuring everyone can get as many seats as they need.
Seats (for the many, not just the few) are on sale now for travel between June and September, but must be booked before midnight Monday (12 June) and can only be found on the Ryanair.com website.
Ryanair’s Robin Kiely said:
“It looks like nobody got enough seats in the General Election – so we’ve put over 50,000 on sale from just £9.99 for travel between June and September. Our Hung Parliament sale ends at midnight Monday, so customers should log on to the Ryanair.com website and ensure they don’t get hung by high fares.”
Book here: https://www.ryanair.com/gb/en/plan-trip/explore/flight-deals-and-sales
Ryanair, Europe’s No.1 airline, today (7 June), launched €9.99 Hamburg rescue fares to accommodate customers affected by Easyjet’s closure of its Hamburg base at the end of the winter season.
Ryanair opened its Hamburg base in November 2016 with 2 based aircraft, and has reported record bookings on its Hamburg summer 2017 schedule, with 21 routes in total, including 7 new routes to Faro, Katowice, Lamezia, Thessaloniki, Valencia, Venice Treviso and Verona, extra flights to Palma and 7 new summer services to Brussels, Dublin, Gran Canaria, London Stansted, Manchester, Milan Bergamo and Sofia, which will help deliver 1.7m customers p.a. at Hamburg Airport, supporting 60 direct and over 1,200* indirect jobs.
Ryanair customers can fly to and from Hamburg on the lowest fares, with the most on-time flights and most reliable service, and can look forward to further improvements, as Ryanair continues its “Always Getting Better” programme, which includes more new routes, new digital features, connecting flights and even more low fares.
These €9.99 rescue fares are on sale now on the Ryanair.com website, for travel between 15th June and 15th December, but must be booked by midnight Thursday (8 June).
Ryanair’s Chief Commercial Officer, David O’Brien said:
“Ryanair customers can continue to enjoy the lowest fares and most reliable service to and from Hamburg and we’ve released €9.99 Hamburg rescue fares to assist customers affected by the closure of Easyjet’s Hamburg base.
Ryanair will continue to connect Hamburg with major business centres on high frequency services including Brussels (daily), Manchester (daily), Milan (daily) and London (2 daily) with seats available from just €9.99, making Ryanair the ideal choice for German business and leisure customers and visitors.
We look forward to growing our Hamburg routes, traffic and jobs and will continue discussions with Hamburg Airport over potential new routes, underlining our commitment to the Hamburg region, while other airlines – who cannot compete with our low fares – reduce traffic and retreat.
Customers can fly to and from Hamburg at fares starting from just €9.99 between June and December and these rescue fares are on sale now until midnight Thursday (8 June), only on the Ryanair.com website. Customers should book quickly because these fares will be gone very soon – just like Easyjet’s base.”
LF RISES 1% TO 95% ON LOWER FARES
Ryanair, Europe’s No.1 airline, today (6 June) released May traffic statistics as follows:
- Traffic grew 11% to 11.8m customers.
- Load factor rose 1% point to 95%
- Rolling annual traffic to May grew 13% to 122.5m customers.
| May 16 | May 17 | Change |
Customers | 10.6M | 11.8M | +11% |
Load Factor | 94% | 95% | +1% |
Ryanair’s Kenny Jacobs said:
“Ryanair’s May traffic grew by 11% to 11.8m customers, while our load factor jumped 1% point to 95%, on the back of lower fares and the continuing success of our “Always Getting Better” customer experience programme.
Customers can look forward to even lower fares when they make advance bookings for summer and winter 2017, so there’s never been a better time to book a low fare flight on Ryanair and we urge all customers who wish to book their holidays to do so now on the Ryanair.com website or mobile app, where they can avail of the lowest fares in Europe.”
Ryanair, Europe’s No.1 airline, today (1 June) announced that customers who purchase an allocated seat for their flight can now check-in up to 60 days in advance, the latest improvement delivered under Year 4 of its “Always Getting Better” programme.
All Ryanair customers may select and purchase their preferred seat online, both on the Ryanair.com website and mobile app, from the time of booking right up to 2 hours before their scheduled departure, and in turn can check-in online and on the app, from between 60 days and 2 hours before their flight.
Ryanair’s new 60 day check-in window follows other recent AGB 4 initiatives including:
- Connecting flights at Rome Fiumicino with more airports to follow
- Air Europa long haul flights on sale on the Ryanair.com website with 20 routes to 16 countries
- A new partnership with the Erasmus Student Network offering student discounts
- An enhanced Ryanair Rooms website offering an even wider choice of accommodation options
- The roll out of Ryanair Holidays to Italy and Spain
Customers who don’t wish to purchase an allocated seat can check-in between 4 days and 2 hours before their flight and will be randomly allocated a seat free of charge.
Ryanair’s Kenny Jacobs said:
“We are pleased to introduce 60 day check-in for customers who purchase an allocated seat, the latest customer initiative as part of our “AGB” programme, doubling the check-in window and providing more choice to consumers.
While we continue to innovate, the one thing that won’t change is our low fares, and our customers will still enjoy the biggest and best choice of destinations, with the most on-time flights and a fantastic onboard experience, as we continue to grow our fleet, traffic and routes.”
Ryanair, Europe’s No.1 airline, today (31 May) welcomed the Liverpool County Court ruling upholding Ryanair’s policy requiring EU261 cases involving “claims chasers” to be heard in the Irish Courts and dismissing an application by claims chasing firm Hughes Walker to have their cases heard in England in an effort to needlessly force more customers through the courts.
Cases involving UK “claims chasing” firms are heard in the Irish courts under a jurisdiction clause (which has been part of Ryanair’s Terms & Conditions of travel since 2010) solely to protect consumers and force UK “claims chasers” to discontinue their abusive practices of charging consumers up to 50% of their compensation payment. However, if an individual UK customer makes an EU261 claim directly to Ryanair (as required) and their claim is rejected, then that customer is free to pursue his/her claim in the UK courts if they so wish.
Ryanair calls on all customers with valid EU261 compensation claims to submit their claims directly to Ryanair and avoid these “claims chaser” firms who are ripping off consumers by charging up to 50% of their compensation, by forcing them to sign liens and deliberately bringing them through the courts. Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive “claims chaser” fees.
Ryanair again called on the Competition and Markets Authority (CMA) to enforce better regulations of “claims chasers” to protect consumers from being ripped off by these self-serving firms.
Ryanair’s Kenny Jacobs said:
“We welcome this County Court ruling upholding Ryanair’s jurisdiction clause which prevents “claims chaser” firms deliberately and needlessly dragging consumers through the courts so they can grab up to 50% of customer’s compensation, for providing no useful service. As the most reliable airline in Europe, Ryanair has the most on-time flights and the fewest cancellations, and in the rare event of delays or cancellations, we comply fully with all EU261 legislation. Where customers have a valid claim for compensation they can make their claim directly on the Ryanair.com website, and avoid these “claims chasers” deductions.
These “ambulance chasers” of the aviation industry are misleading customers, forcing them to sign liens and taking them through the courts so they can feather their own nests, and then charging up to 50% of the compensation due for simply submitting a claim that can be made free of charge on the Ryanair.com website. We call on the CMA to enforce better regulation and we urge customers with valid claims to avoid being ripped off by these anti-consumer practices, by simply submitting their claims directly on the Ryanair.com website.”