Ryanair, Europe’s favourite airline, today (24 Jan) launched Ryanair Travel Credit, a new incentive that gives customers who book accommodation with Ryanair Rooms 10% back in credit to spend on flights.

Any customer with a “MyRyanair” account who makes a booking on Ryanair Rooms will earn 10% back in credit, redeemable directly against flight purchases on Ryanair.com.

For example, a customer who books a four-night stay in Barcelona for €400 will receive €40 Travel Credit directly into their MyRyanair account – essentially giving them their next Ryanair flight for free (given Ryanair’s average flight fare is just €41).

Ryanair recently launched a major upgrade to the Ryanair Rooms website, as it continues on its journey to becoming the ‘Amazon of Travel’, offering an even wider choice of hotel, hostel, B&B, holiday villa and homestay options, all at the lowest prices. The new website features an improved dynamic search function and simplified booking experience, enabling customers to choose from over 1.2 million rooms worldwide.

Travel Credit is the latest initiative as part of the “Always Getting Better” programme, including a personalised Ryanair.com website, a dedicated Chinese Ryanair website, Ryanair Tickets for concerts and events, Apple Pay integration, long haul Air Europa flights on sale on Ryanair.com and a new partnership with the Erasmus Student Network.

Ryanair’s Kenny Jacobs said:

“We’re pleased to launch Ryanair Travel Credit, our latest “Always Getting Better” improvement, offering customers 10% travel credit when they book accommodation on Ryanair Rooms, which can be redeemed directly against flight purchases. 

This new initiative is a huge benefit to our customers who will see the same hotels and accommodation in Ryanair Rooms as they will in other popular booking sites, but with the major difference being the 10% ‘money back’ they will receive to spend directly on flights when they book.

Following a major upgrade to our Ryanair Rooms website, customers have even more choice, enhanced search options and a simplified booking process, ensuring they can choose their ideal accommodation, but always at the lowest prices and by offering this Travel Credit, all of our commission will be given back to the customer, resulting in even lower air fares.

With our five accommodation providers, offering customers over 1.2 million rooms to choose from, ranging from 5-star hotels to hostels and B&Bs, and now the chance to earn Travel Credit towards flight purchases, there has never been a better time to book with Ryanair Rooms.”

Ryanair, Europe’s favourite airline, today (16 Jan) released its December 2017 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

– 79%* of 52,000 flights in December arriving on-time (down 5% due to repeated snow disruptions)

– Just 3 complaints per 1,000 customers

– Less than 1 bag complaint per 3,000 customers

– Over 99% of all complaints answered within 7 days

 

Ryanair’s Robin Kiely said:

“Ryanair carried 9.3 million customers in December with 79% of our 52,000 flights arriving on-time. This was down 5% on the prior year due to exceptional snow falls, leading to airport closures on the 10^th, 11^th and 27^th of December. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”

December	2016	2017
On-time flights	84%	79%*
Complaints per 1,000 pax	1.38	3.15
Bag complaints per 1,000 pax	0.66	0.28
Complaints answered within 7 days	99%	99%

 

* 82% excluding three dates with widespread snow disruption (10^th, 11^th & 27^th Dec)

Ryanair today (15 Jan) announced that it smashed its weekly bookings record, taking over 3m bookings in one week (for the next 20-week period) for the first time in its history. This new weekly 3m bookings record is a direct result of Ryanair’s low fares and the continuing success of the “Always Getting Better” customer experience programme.

Wednesday (10 Jan) was the busiest day for bookings last week and the most popular destinations for customers included winter holidays to Lanzarote and Tenerife and city breaks to Porto, Milan and Naples.

Ryanair’s Kenny Jacobs said:

“We are delighted to announce this new weekly record of over 3 million bookings made on the Ryanair.com website and app last week, the equivalent of:

– 5 bookings a second
– the population of Lithuania
– the population of Madrid
– more than half of the total passengers Virgin Atlantic carry in an entire year

To celebrate our record week of bookings, we are releasing seats for sale from just €14.99 for travel between now and April, which are available for booking until midnight Wednesday (17 Jan). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, Europe’s No.1 airline, today (11 Jan) announced the appointment of Nikolaos Lardis as its new Sales & Marketing Manager for the East Mediterranean market.

Nikolas joins from Airbnb in Ireland, and will oversee Ryanair’s Sales & Marketing team and activities across Greece and other 6 countries including Cyprus, Malta & Israel.

Ryanair’s Senior Sales & Marketing Manager, Chiara Ravara said:

“We are pleased to appoint Nikolaos as our new East Med Sales & Marketing Manager, and he will bring considerable experience and industry knowledge to this role, as we continue to roll out our latest ‘Always Getting Better’ customer experience improvements and grow traffic, routes and tourism across Europe, with more than 129m people set to fly Ryanair this year.” 

Nikolaos Lardis said:

“I am really happy to join the team at Ryanair, Europe’s No.1 airline. Building long-lasting trusted partnerships is the key to success in this sector and I’m looking forward to working with all our airports and stakeholders to drive growth in our Eastern Mediterranean markets.” 

Ryanair, Europe’s No.1 airline, today (4 Jan) launched Ryanair Transfers, a new transfers booking platform, powered by CarTrawler, allowing Ryanair customers to book the widest range of ground transport including taxis, chauffeur, bus, coach and rail services, all at the lowest prices on the Ryanair.com website.

Ryanair Transfers, which is now live on Ryanair.com, gives customers a direct connection to ground transport options across 33 European countries, and is the latest in a series of improvements under Ryanair’s “Always Getting Better” programme.

Ryanair’s Greg O’Gorman said:

“We are pleased to launch Ryanair Transfers, our new ground transfers booking platform, powered by CarTrawler, offering the widest range and best value ground transport service to our 129m customers. This is the latest in a series of customer experience improvements under our “Always Getting Better” programme. Ryanair customers already enjoy the lowest fares in Europe and this product will guarantee them the lowest ground transport prices as well.”

CarTrawler’s Aileen McCormack said:

“Ryanair Transfers, powered by CarTrawler, offers customers even more transfer choice with taxis, chauffeur services, bus tickets, shared coach and rail transfers, as Ryanair takes another step towards becoming the “Amazon of Travel”. We will now intelligently select and offer every mode of ground transport for every stage of the customer journey. This is another world’s first partnership between the largest airline website in the world, and the largest provider of business to business mobility services in the world.”

Ryanair, Europe’s No. 1 airline, today (3 Jan) announced its connecting flights service from Porto Airport is now live, providing Ryanair customers with an expanded route choice, and the opportunity to book and transfer directly onto connecting Ryanair flights. Following the successful launch of connecting flights at Rome Fiumicino and Milan Bergamo, Ryanair customers can now:

• Book connecting flights on the first 20 new routes via Porto airport on Ryanair.com

 

From	Via	Destinations
Barcelona	Porto	Faro, Lisbon, Ponta Delgada, Terceira
Bologna	Porto	Faro
Brussels Zaventem	Porto	Faro, Ponta Delgada
Dortmund	Porto	Lisbon
Dusseldorf Weeze	Porto	Lisbon, Ponta Delgada
Madrid	Porto	Lisbon
Mallorca	Porto	Lisbon
Milan Malpensa	Porto	Lisbon
Milan Bergamo	Porto	Faro, Ponta Delgada, Terceira
Memmingen	Porto	Lisbon
Nuremburg	Porto	Faro
Valencia	Porto	Faro, Lisbon

 

• Transfer ‘airside’ between connecting flights without having to go ‘landside’
• Checked-in baggage transferred through to their final destination
• One booking reference for both flights

 

Ryanair’s Kenny Jacobs said:

“Our connecting flights service from Porto is now live, allowing customers to book connecting Ryanair flights on the lowest fares. Starting with an initial 20 new routes, customers will be able to transfer onto their next flight without having to go landside, and have their bags checked through to their final destination.

This service is the latest initiative delivered under Year 4 of Ryanair’s “Always Getting Better” programme, which also includes a personalised Ryanair.com website, a new Ryanair Rooms website, a dedicated Chinese Ryanair website, Ryanair Tickets, Apple Pay integration, long haul Air Europa flights on sale on Ryanair.com and a new partnership with the Erasmus Student Network.”

129m Customers Carried During 2017

Ryanair, Europe’s No.1 airline, today (3 Jan) released December traffic statistics as follows:

– Traffic grew 3% to 9.3m customers.
– Load factor rose 1% point to 95%
– Rolling annual traffic to December grew 10% to 129m customers.

	Dec 16	Dec 17	Change
Customers	9.0M	9.3M	+3%
Load Factor	94%	95%	+1%

Ryanair’s Kenny Jacobs said: 

“Ryanair’s December traffic grew by 3% to 9.3m customers, while our load factor jumped 1% to 95%, on the back of lower fares in December.

Ryanair customers can look forward to even lower fares for 2018 and we urge all customers who wish to book their summer 2018 holidays to do so now on the Ryanair.com website or mobile app, where they can avail of the lowest fares in Europe.”