Ryanair, Europe’s No.1 airline, today (19 Jan), launched €19.99/529CZK rescue fares on its Prague-Milan Bergamo route to accommodate customers affected by Wizz Air’s closure of its Prague base in June of this year.

Ryanair opened its own Prague base in October 2016 with 2 based aircraft, and has reported record bookings on its Prague summer 2018 schedule which will deliver growth of 76% at Prague and includes new summer routes to Barcelona (daily), Bologna (4 wkly), Budapest (5 wkly), Edinburgh (4 wkly), Eindhoven (4 wkly), Madrid (4 wkly), Malaga (3 wkly), Krakow (2 wkly) and London Stansted (16 wkly).

Ryanair customers can fly to and from Prague on the lowest fares, with the most on-time flights and most reliable service, and can look forward to further improvements, as Ryanair continues its “Always Getting Better” programme, which includes more new routes, new digital features, connecting flights and even more low fares.

These €19.99/529CZK rescue fares are on sale now on the Ryanair.com website, for travel between Jan and June 2018, but must be booked by midnight Tuesday (23 Jan).

Ryanair’s Denis Barabas said:  

“Ryanair customers can continue to enjoy the lowest fares and most reliable service to and from Prague and we’ve released rescue fares to assist customers affected by the closure of Wizz Air’s Prague base and the cancellation of this Milan route.

Customers can fly between Prague and Milan Bergamo at fares starting from just €19.99/529CZK between now and June and these rescue fares are on sale now until midnight Tuesday (23 Jan), only on the Ryanair.com website. Customers should book quickly because these fares will be gone very soon – just like Wizz Air’s base at Prague.”

 

Ryanair, Europe’s favourite airline, today (17 Jan) launched a new Prague route to Paris Beauvais, which will operate three times weekly, as part of its winter 2018 schedule, which will go on sale on the Ryanair.com website next month.

This is the first of Ryanair’s winter 2018 schedule announcements, and Czech consumers and visitors can enjoy even lower fares and the latest “Always Getting Better” improvements including:

– Reduced checked-in bag fees – one 25€ fee, one 20kg size

– Connecting flights at Milan, Rome & Porto

– 20 Air Europa long haul routes from Madrid on sale on Ryanair.com

– A new partnership with Erasmus Network offering students discounts & a dedicated booking platform

– Alexa voice recognition to search flights, hotels & flight status on the Ryanair.com website

– New Ryanair Rooms website & app

Ryanair’s Olga Pawlonka said:

“We are pleased to launch our new Prague route to Paris Beauvais with a three times weekly service, which will operate as part of our winter 2018 schedule, from the end of October. This is the first route of our winter 2018 schedule, which will be launched soon, and Czech consumers and visitors can look forward to even lower fares and the latest “Always Getting Better” improvements.

To celebrate, we are releasing seats for sale from Prague from just 439Kč for travel from January to April, which are available for booking until midnight Friday (19 Jan). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com now and avoid missing out.”

Ryanair, Europe’s favourite airline, today (16 Jan) released its December 2017 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

– 79%* of 52,000 flights in December arriving on-time (down 5% due to repeated snow disruptions)

– Just 3 complaints per 1,000 customers

– Less than 1 bag complaint per 3,000 customers

– Over 99% of all complaints answered within 7 days

 

Ryanair’s Robin Kiely said:

“Ryanair carried 9.3 million customers in December with 79% of our 52,000 flights arriving on-time. This was down 5% on the prior year due to exceptional snow falls, leading to airport closures on the 10^th, 11^th and 27^th of December. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”

December	2016	2017
On-time flights	84%	79%*
Complaints per 1,000 pax	1.38	3.15
Bag complaints per 1,000 pax	0.66	0.28
Complaints answered within 7 days	99%	99%

 

* 82% excluding three dates with widespread snow disruption (10^th, 11^th & 27^th Dec)

Ryanair today (15 Jan) announced that it smashed its weekly bookings record, taking over 3m bookings in one week (for the next 20-week period) for the first time in its history. This new weekly 3m bookings record is a direct result of Ryanair’s low fares and the continuing success of the “Always Getting Better” customer experience programme.

Wednesday (10 Jan) was the busiest day for bookings last week and the most popular destinations for customers included winter holidays to Lanzarote and Tenerife and city breaks to Porto, Milan and Naples.

Ryanair’s Kenny Jacobs said:

“We are delighted to announce this new weekly record of over 3 million bookings made on the Ryanair.com website and app last week, the equivalent of:

– 5 bookings a second
– the population of Lithuania
– the population of Madrid
– more than half of the total passengers Virgin Atlantic carry in an entire year

To celebrate our record week of bookings, we are releasing seats for sale from just €14.99 for travel between now and April, which are available for booking until midnight Wednesday (17 Jan). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, Europe’s No.1 airline, today (4 Jan) launched Ryanair Transfers, a new transfers booking platform, powered by CarTrawler, allowing Ryanair customers to book the widest range of ground transport including taxis, chauffeur, bus, coach and rail services, all at the lowest prices on the Ryanair.com website.

Ryanair Transfers, which is now live on Ryanair.com, gives customers a direct connection to ground transport options across 33 European countries, and is the latest in a series of improvements under Ryanair’s “Always Getting Better” programme.

Ryanair’s Greg O’Gorman said:

“We are pleased to launch Ryanair Transfers, our new ground transfers booking platform, powered by CarTrawler, offering the widest range and best value ground transport service to our 129m customers. This is the latest in a series of customer experience improvements under our “Always Getting Better” programme. Ryanair customers already enjoy the lowest fares in Europe and this product will guarantee them the lowest ground transport prices as well.”

CarTrawler’s Aileen McCormack said:

“Ryanair Transfers, powered by CarTrawler, offers customers even more transfer choice with taxis, chauffeur services, bus tickets, shared coach and rail transfers, as Ryanair takes another step towards becoming the “Amazon of Travel”. We will now intelligently select and offer every mode of ground transport for every stage of the customer journey. This is another world’s first partnership between the largest airline website in the world, and the largest provider of business to business mobility services in the world.”

Ryanair, Europe’s No. 1 airline, today (3 Jan) announced its connecting flights service from Porto Airport is now live, providing Ryanair customers with an expanded route choice, and the opportunity to book and transfer directly onto connecting Ryanair flights. Following the successful launch of connecting flights at Rome Fiumicino and Milan Bergamo, Ryanair customers can now:

• Book connecting flights on the first 20 new routes via Porto airport on Ryanair.com

 

From	Via	Destinations
Barcelona	Porto	Faro, Lisbon, Ponta Delgada, Terceira
Bologna	Porto	Faro
Brussels Zaventem	Porto	Faro, Ponta Delgada
Dortmund	Porto	Lisbon
Dusseldorf Weeze	Porto	Lisbon, Ponta Delgada
Madrid	Porto	Lisbon
Mallorca	Porto	Lisbon
Milan Malpensa	Porto	Lisbon
Milan Bergamo	Porto	Faro, Ponta Delgada, Terceira
Memmingen	Porto	Lisbon
Nuremburg	Porto	Faro
Valencia	Porto	Faro, Lisbon

 

• Transfer ‘airside’ between connecting flights without having to go ‘landside’
• Checked-in baggage transferred through to their final destination
• One booking reference for both flights

 

Ryanair’s Kenny Jacobs said:

“Our connecting flights service from Porto is now live, allowing customers to book connecting Ryanair flights on the lowest fares. Starting with an initial 20 new routes, customers will be able to transfer onto their next flight without having to go landside, and have their bags checked through to their final destination.

This service is the latest initiative delivered under Year 4 of Ryanair’s “Always Getting Better” programme, which also includes a personalised Ryanair.com website, a new Ryanair Rooms website, a dedicated Chinese Ryanair website, Ryanair Tickets, Apple Pay integration, long haul Air Europa flights on sale on Ryanair.com and a new partnership with the Erasmus Student Network.”

129m Customers Carried During 2017

Ryanair, Europe’s No.1 airline, today (3 Jan) released December traffic statistics as follows:

– Traffic grew 3% to 9.3m customers.
– Load factor rose 1% point to 95%
– Rolling annual traffic to December grew 10% to 129m customers.

	Dec 16	Dec 17	Change
Customers	9.0M	9.3M	+3%
Load Factor	94%	95%	+1%

Ryanair’s Kenny Jacobs said: 

“Ryanair’s December traffic grew by 3% to 9.3m customers, while our load factor jumped 1% to 95%, on the back of lower fares in December.

Ryanair customers can look forward to even lower fares for 2018 and we urge all customers who wish to book their summer 2018 holidays to do so now on the Ryanair.com website or mobile app, where they can avail of the lowest fares in Europe.”