Customer Satisfaction
Customer Satisfaction
Customer Satisfaction September – 2025
Ryanair achieved a strong 88% CSAT score in September. Our easy booking and check-in experience, friendly crew and onboard experience was particularly popular with our 19.4m guests.
88%
CSAT Score
Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.
2025
| Month | Score |
|---|---|
| September | 88% |
| August | 89% |
| July | 87% |
| June | 88% |
| May | 90% |
| April | 90% |
| March | 92% |
| February | 89% |
| January | 86% |
2024
| Month | Score |
|---|---|
| December | 85% |
| November | 87% |
| October | 85% |
| September | 85% |
| August | 85% |
| July | 83% |
| June | 84% |
| May | 86% |
| April | 88% |
| March | 88% |
| February | 89% |
| January | 88% |
2023
| Month | Score |
|---|---|
| December | 85% |
| November | 87% |
| October | 86% |
| September | 85% |
| August | 84% |
| July | 82% |
| June | 84% |
| May | 86% |
| April | 85% |
| March | 88% |
| February | 90% |
| January | 89% |
2022
| Month | Score |
|---|---|
| December | 87% |
| November | 88% |
| October | 83% |
| September | 82% |
| August | 82% |
| July | 81% |
| June | 79% |
| May | 86% |
| April | 85% |
| March | 91% |
| February | 90% |
| January | 91% |
2021
| Month | Score |
|---|---|
| December | 89% |
| November | 89% |
| October | 90% |
| September | 90% |
| August | 87% |
| July | 90% |
| June | 87% |
| May | 89% |
| April | 88% |
Don’t take our word for it
Barbara
“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”
Jose
“Good app, easy to use, all info required is easily accessible. I like it, well done.”
Serge
“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”
Nikolett
“I like the app. It makes buying tickets easy, find flights quick and gives me notifications so I don’t forget to check in.”
Mary
“Ryanair are very reliable and their fares are reasonable. Thank you”
Avelina
“Flying with Ryanair for 5 years. Very happy with the airline.”