Customer Satisfaction

Customer Satisfaction

Customer Satisfaction – April 2022

We recorded a solid 85% CSAT score in April, which includes a significant ramp up in activity for the summer season and Easter. Italian ATC strikes and longer than normal airport security queues (primarily UK & Ireland – due to a temporary shortage of airport staff) inconvenienced some customers, lowering their overall satisfaction in the month. Crew friendliness received a very strong 95% satisfaction rating.


85%

CSAT Score

Here are our monthly CSAT scores. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.

CSAT
April 202285%
March 202291%
February 202290%
January 202291%
December 202189%
November 202189%
October 202190%
September 202190%
August 202187%
July 202190%
June 202187%
May 202189%
April 202188%

Don’t take our word for it

Barbara

“@Ryanair thanks to the brilliant crew on the Manchester/Valencia flight 29th September. So efficient. Great service.”

Jose

“Good app, easy to use, all info required is easily accessible. I like it, well done.”

Serge

“Best fares to travel in Europe, without a doubt. Best Irish contribution to aviation.”

Nikolett

“I like the app. It makes buying tickets easy, find flights quick and gives me notifications so I don’t forget to check in.”

Mary

“Ryanair are very reliable and their fares are reasonable. Thank you”

Avelina

“Flying with Ryanair for 5 years. Very happy with the airline.”