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84% of Flights On-Time In December
Ryanair, Europe’s No 1 airline, today (11 Jan) released its December customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 84% of over 51,000 flights in December arriving on-time (down slightly due to bad weather)
- Less than 1.5 complaints per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 9 million customers in December with 84% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| December | 2015 | 2016 |
| On-time flights | 86% | 84% |
| Complaints per 1,000 pax | 1.30 | 1.38 |
| Bag complaints per 1,000 pax | 0.63 | 0.66 |
| Complaints answered within 7 days | 99% | 99% |
ENDS
For further information
please contact: Robin Kiely Piaras Kelly
Ryanair DAC Edelman Ireland
Tel: +353-1-9451949 Tel: +353-1-6789 333
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