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79% Af Ryanairs Fly Til Tiden I December

79% Af Ryanairs Fly Til Tiden I December

Ryanair, Europas foretrukne flyselskab udgav i dag (d.16. jan.) dets kundestatistikker for december 2017, hvilket bekræfter, at Ryanair forbliver Europas nr. 1 flyselskab ift. kundeserivce med:

– 79%* ud af 52.000 fly i December ankom til tiden (5% ned grundet gentagne udbredt snevejr)

– Kun 3 klager per 1.000 kunder

– Mindre end 1 klage om baggage per 3.000 kunder

– Over 99% af alle klager besvaret indenfor 7 dage

 

Ryanairs Robin Kiely sagde:

“Ryanair har fløjet 9,3 mio. kunder i december med 79% ud af vores 52.000 fly ankom til tiden. Dette er en nedgang på 5% i forhold til sidste uge grundet exceptionelle snefald som første til nogle lufthavne blev lukket d.10., d.11., og d.27. december. Med vores ekspanderende rutenetværk og videre forbedringer gennem År 4 af vores ’Always Getting Better’-program fortsætter vi med at levere med mere til vores kunder end blot de laveste priser i Europa.”

 

December20162017
Fly til tiden84%79%*
Klager per 1,000 pax1.383.15
Bagageklager per 1,000 pax0.660.28
Klager besvaret indenfor 7 dage99%99%

 

* 82% ekskluderende tre datoer med udbredt sneforstyrrelser (d.10., d.11. og d.27. dec.)

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