Ryanair, Europe’s favourite airline, today (16 Jan) released its December 2017 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
– 79%* of 52,000 flights in December arriving on-time (down 5% due to repeated snow disruptions)
– Just 3 complaints per 1,000 customers
– Less than 1 bag complaint per 3,000 customers
– Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 9.3 million customers in December with 79% of our 52,000 flights arriving on-time. This was down 5% on the prior year due to exceptional snow falls, leading to airport closures on the 10th, 11th and 27th of December. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”
| December | 2016 | 2017 |
| On-time flights | 84% | 79%* |
| Complaints per 1,000 pax | 1.38 | 3.15 |
| Bag complaints per 1,000 pax | 0.66 | 0.28 |
| Complaints answered within 7 days | 99% | 99% |
* 82% excluding three dates with widespread snow disruption (10th, 11th & 27th Dec)

