79% Of Ryanair Flights On Time In December

16 Jan 2018

Ryanair, Europe’s favourite airline, today (16 Jan) released its December 2017 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

– 79%* of 52,000 flights in December arriving on-time (down 5% due to repeated snow disruptions)

– Just 3 complaints per 1,000 customers

– Less than 1 bag complaint per 3,000 customers

– Over 99% of all complaints answered within 7 days

 

Ryanair’s Robin Kiely said:

“Ryanair carried 9.3 million customers in December with 79% of our 52,000 flights arriving on-time. This was down 5% on the prior year due to exceptional snow falls, leading to airport closures on the 10th, 11th and 27th of December. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”

December 2016 2017
On-time flights 84% 79%*
Complaints per 1,000 pax 1.38 3.15
Bag complaints per 1,000 pax 0.66 0.28
Complaints answered within 7 days 99% 99%

 

* 82% excluding three dates with widespread snow disruption (10th, 11th & 27th Dec)