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84% Af Ryanairs Fly Til Tiden I Marts
Ryanair, Europas foretrukne flyselskab, udgav i dag (d. 10. april) sin kundeservicestatistik for marts 2018, der bekræfter, at Ryanair forbliver Europas foretrukne flyselskab, hvad angår kundeservice med:
- 84% af mere end 50.000 fly ankom til tiden i marts
- Kun 3 klager per 1.000 kunder
- Færre end 1 klage over bagage per 1.000 kunder
- Over 99% af alle klager besvaret indenfor 7 dage
Ryanairs Kenny Jacobs sagde:
“Ryanair fløj 10 millioner kunder i marts med 84% af mere end 50.000 fly ankom til tiden. Disse tal blev negativt påvirket af udbredt sne og en fransk ATC-strejke. Med vores ekspanderende rutenetværk og yderligere forbedringer, herunder dem, der for nylig blev annonceret som led i vores 2018 “Always Getting Better” -program, fortsætter Ryanair med at levere meget mere til vores kunder end blot de laveste priser i Europa.”
| Marts | 2017 | 2018 |
| Fly til tiden | 90% | 84% |
| Klager per 1.000 passagerer | 2,28 | 3,42 |
| Bagageklager per 1.000 passagerer | 0,50 | 0,87 |
| Klager besvaret indenfor 7 dage | 99% | 99% |
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