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84% Of Flights On Time In March
Ryanair, Europe’s favourite airline, today (10 Apr) released its March 2018 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 84% of over 50,000 flights in March arriving on-time
- Just 3 complaints per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Kenny Jacobs said:
“Ryanair carried 10 million customers in March with 84% of over 50,000 flights arriving on-time. This figure was adversely impacted by widespread snow and a French ATC strike. With our expanding route network and additional enhancements, including those recently announced as part of our 2018 “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”
| March | 2017 | 2018 |
| On-time flights | 90% | 84% |
| Complaints per 1,000 pax | 2.28 | 3.42 |
| Bag complaints per 1,000 pax | 0.50 | 0.87 |
| Complaints answered within 7 days | 99% | 99% |
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