86% Of Ryanair Flights On Time In February

15 Mar 2018

Ryanair, Europe’s favourite airline, today (15 Mar) released its February 2018 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

– 86% of almost 48,000 flights in February arriving on-time*

– Just 2 complaints per 1,000 customers

– Just 1 bag complaint per 3,000 customers

– Over 99% of all complaints answered within 7 days

Ryanair’s Kenny Jacobs said:

“Ryanair carried 8.6 million customers in February with 86% of almost 48,000 flights arriving on-time.  With our expanding route network and additional enhancements, including those recently announced as part of our 2018 “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”

 

February20172018
On-time flights90%86%*
Complaints per 1,000 pax1.81.9
Bag complaints per 1,000 pax0.540.37
Complaints answered within 7 days99%99%

 

*89% excluding 26th-28th Feb, which were badly affected by widespread snow.