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87% Of Flights On-Time in June
Ryanair, Europe’s No 1 airline, today (12 July) released its June customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 87% of over 65,000 flights in June arriving on-time
- Less than 2 complaints per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 11.8 million customers in June with 87% of our flights arriving on-time, as we continue to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| June | 2016 | 2017 |
| On-time flights | 81% | 87% |
| Complaints per 1,000 pax | 1.41 | 1.85 |
| Bag complaints per 1,000 pax | 0.56 | 0.57 |
| Complaints answered within 7 days | 99% | 99% |
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