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87% Of Ryanair Flights On Time In January
Ryanair, Europe’s favourite airline, today (14 Feb) released its January 2018 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
– 87% of over 54,000 flights in January arriving on-time (up 1%)
– Just 3 complaints per 1,000 customers
– Just 1 bag complaint per 3,000 customers
– Over 99% of all complaints answered within 7 days
Ryanair’s Kenny Jacobs said:
“Ryanair carried 9.3 million customers in January with 87% of more than 54,000 flights arriving on-time, an improvement of 1% on January 2017. With our expanding route network and additional enhancements, including those recently announced as part of our 2018 “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”
| January | 2017 | 2018 |
| On-time flights | 86% | 87% |
| Complaints per 1,000 pax | 2.15 | 3.03 |
| Bag complaints per 1,000 pax | 0.67 | 0.39 |
| Complaints answered within 7 days | 99% | 99% |
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Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.
To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.