Our News

Our News

1 min read
90% Of Ryanair Flights Arrived On Time In January (Excl Atc) 92% Of Ryanair Customers Rate Their Flights ‘Excellent/Very Good/Good’

90% Of Ryanair Flights Arrived On Time In January (Excl Atc) 92% Of Ryanair Customers Rate Their Flights ‘Excellent/Very Good/Good’

Ryanair today (6 Feb) released its January customer service statistics, which confirm that it delivers Europe’s No 1 customer service with:

  • 90% of flights arriving on-time (excl. ATC related delays)
  • ATC staff shortages delayed over 2,900 flights (5%)
 January20182019
 On-time flights (excl. ATC related delays)91%90%

 

Ryanair also released its monthly ‘Rate My Flight’ customer experience score, which show that 92% of respondents in January rated their flight experience ‘Excellent/Very Good /Good’, recording high ratings for boarding (87%), crew friendliness (94%), onboard service (93%) and range of food & drink (82%).

January – Rate My FlightExcellent/Very Good /Good
Overall Experience92%
Boarding87%
Crew Friendliness94%
Onboard Service93%
Food & Drink Range82%

 

Ryanair’s Kenny Jacobs said:

“Ryanair carried over 10m guests in January with over 90% of our flights (excl. ATC) arriving on-time, as we continue to deliver industry leading punctuality, despite strikes by Italian Air Traffic Controllers and ATC staff shortages in France, Germany and the UK (which caused 5% of our delays).  

These ongoing ATC staff shortages are unacceptable, and together with other airlines we call on Europe’s Governments and the EU Commission to take urgent action to put passengers’ needs before those of small but powerful ATC unions to prevent another summer of chaos, by ensuring that ATC providers are fully staffed and that overflights are not affected when national strikes take place.

We’re pleased that 92% of over 75,000 customers rated their Ryanair flight in January as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews on their flights via the Ryanair app. We welcome this feedback, which helps us to try harder to further improve the Ryanair service for customers.”

Related News

  • RYANAIR LAUNCHES PRAGUE – PAPHOS & KOSICE ROUTES

    Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.

    To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.

  • RYANAIR LAUNCHES PRAGUE – PAPHOS & KOSICE ROUTES

    Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.

    To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.