Ryanair today (6 Jan) released its December customer service statistics, which show that:
- 91% of December flights arrived on-time (up from 88% December 2018) excl. ATC delays
- French ATC Strikes and ATC staff shortages delayed 5,687 Ryanair flights in Dec (9%)
Ryanair also released its December ‘Rate My Flight’ customer experience scores, which show 87% of over 95,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (92%), onboard service (90%), range of food & drink (83%), and boarding (82%).
|Rate My Flight||Excell/V Good/Good|
|Food & Drink Range||83%|
Ryanair’s Kenny Jacobs said:
“Ryanair Group Airlines carried over 11.2m customers in December with over 91% of our 60,000 flights arriving on-time excl. ATC delays. The regrettable and disruptive 13-days of French ATC strikes continued to impact customers in December, with France, Germany and Spain as the worst affected countries. Despite this, we continue to deliver industry-leading performance and our punctuality has again improved year-on-year.
We’re pleased that 87% of customers surveyed (over 95,000) rated their Ryanair flight in December as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”