91% Of Ryanair Flights Arrived On Time In June (Excl ATC) 87% Of Customers Rate Ryanair ‘Excellent/Very Good’ ATC Delays Double In June To Over 9,000 ATC Delays

03 Jul 2019

Ryanair today (3 July) released its June customer service statistics, which show that:

  • 91% of June flights arrived on-time (up from 81% June 2018) excl. ATC delays
  • ATC staff shortages delayed 9,400 Ryanair flights in June
  • Just 10 flights cancelled (down from 1170 in June 2018)

Ryanair also released its June ‘Rate My Flight’ customer experience scores, which show 87% of over 120,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (91%), onboard service (90%), range of food & drink (83%), and boarding (81%).

 

June – Rate My FlightExcellent/Very Good /Good
Customer Experience87%
Crew Friendliness91%
Onboard Service90%
Food & Drink Range83%
Boarding81%

 

Ryanair’s Kenny Jacobs said:

“Ryanair carried more than 14.2m customers in June with over 91% of our 78,000 flights arriving on-time excl. ATC delays. Regrettably ATC delays have almost doubled in June (over May) with over 9,000 Ryanair flights suffering ATC delays – with Germany, France, Spain and Austria the worst performing ATC providers.”