Ryanair today (3 July) released its June customer service statistics, which show that:
- 91% of June flights arrived on-time (up from 81% June 2018) excl. ATC delays
- ATC staff shortages delayed 9,400 Ryanair flights in June
- Just 10 flights cancelled (down from 1170 in June 2018)
Ryanair also released its June ‘Rate My Flight’ customer experience scores, which show 87% of over 120,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (91%), onboard service (90%), range of food & drink (83%), and boarding (81%).
June – Rate My Flight | Excellent/Very Good /Good |
Customer Experience | 87% |
Crew Friendliness | 91% |
Onboard Service | 90% |
Food & Drink Range | 83% |
Boarding | 81% |
Ryanair’s Kenny Jacobs said:
“Ryanair carried more than 14.2m customers in June with over 91% of our 78,000 flights arriving on-time excl. ATC delays. Regrettably ATC delays have almost doubled in June (over May) with over 9,000 Ryanair flights suffering ATC delays – with Germany, France, Spain and Austria the worst performing ATC providers.”