Ryanair, Europe’s No 1 airline, today (8 May) released its April customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 91% of over 62,000 flights in April arriving on-time
- Less than 1.5 complaints per 1,000 customers
- 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 11.3 million customers in April with 91% of our 62,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
April | 2016 | 2017 |
|---|---|---|
On-time flights | 90% | 91% |
Complaints per 1,000 pax | 1.52 | 1.45 |
Bag complaints per 1,000 pax | 0.50 | 0.56 |
Complaints answered within 7 days | 99% | 99% |