92% Of Customers Satisfied With Flight Experience

18 Apr 2018

Ryanair, Europe’s No.1 airline, today (18 Apr) released its quarterly ‘Rate My Flight’ statistics, which show that 92% of surveyed customers were happy with their overall flight experience in January, February and March.

Over 45,000 customers used the ‘Rate My Flight’ function in the Ryanair app during this 3 month period, ranking their overall experience, boarding, crew friendliness, service onboard and range of food and drink, on a 5-star rating system, ranging from 1 star for Ok, to 3 stars for Good, to 5 stars for Excellent.

Some 92% of respondents rated their overall trip ‘Excellent/Very Good /Good’, recording similar ratings for boarding (87%), crew friendliness (95%), experience onboard (94%) and range of food & drink (81%).

‘Rate My Flight’ is available in Dutch, English, French, German, Greek, Italian, Polish and Spanish, via the Ryanair app, which can be downloaded from the iTunes and Google Play stores.

CategoryExcellent/Very Good/ GoodExcellentVery GoodGoodFair Ok
Overall Experience92%51%29%12%4%4%
Crew Friendliness95%61%24%10%3%2%
Experience onboard94%55%26%13%3%3%
 Food & Drink Range81%37%20%24%8%11%


Ryanair’s Robin Kiely said:

“Rate My Flight allows customers to provide real-time reviews on their flights via the Ryanair app, from the moment they land. We welcome all customer feedback so that we can continue to improve all aspects of the Ryanair customer experience and we’re pleased that 92% of over 45,000 customers were satisfied with their Ryanair flight in the first quarter of 2018. Customers who want to rate their flight should download the Ryanair app and opt to allow push notifications and will be sent the survey through the app upon landing.”